Search Best Hotels in Vitoria-Gasteiz

The hotel is fine, but definitely not up to five star standards. Nowhere close. Except on price, they are still charging 5* room rates. Pros: the room is an ok size, the reception is nice, good parking, quiet location, pleasant staff. Cons: decor is old and tired, room wasn’t perfectly clean, old electronics such as hairdryer, poor facilities and amnesties in the room, no international tv or radio, no tea or coffee in the room, a horrible cheap cafe, extra charge for the spa, very far from the city centre. Given three stars because that is what the hotel should be advertising and charging.

Very comfortable structure with panoramic internal lift, clean mainly in common areas. Large rooms, comfortable bed, wide shower and very functional washing area. Discreet breakfast, improved in exposure and quality. Good restaurant for dinner. Negative aspects: absence of small cups for coffee, bathroom kits with empty packs, hair in bed

My only expectation of a Holiday Inn Express (HIE) is a clean room that allows a good night sleep. I expect the room to be basic. But I also expect to be able to sleep. Upon arrival guests queued out of the door to check in, the receptionist doing the best she could, but one receptionist cannot deal with multiple guests at the same time. This is road stop hotel, it will by busy with arriving guests at a similar time each day, plan for it! The check in queue lasted until around 11.30pm as the patient and hardworking receptionist tried her best under difficult circumstances. I know this as in total I spent over 60 minutes queuing. I had experienced problems with another HIE nearby in Bilbao turning off air-conditioning in bedrooms to save cost so I checked in advance with this hotel that the air-conditioning was working. Well it was and it wasn't! My room's air-conditioning was not working, blowing no air and making a loud noise. So back to queue in reception to change room. The replacement room was only slightly better as the air-conditioning had been set to not allow a temperature below 22C, so hot uncomfortable night with little sleep. Not good anytime but especially in August and when at the end of a long drive and a long way to drive the next day. I get the feeling that this hotel has taken cost control to the extreme. Everything possible had been removed from the room, kettle, cups etc, I am told due to Covid infection control. OK, but to not even provide the usual HIE disposable plastic wrapped cups in the bathroom is extreme. I had forgotten to bring water with me, so in a hot night was reduced to using my hands to gather tap water. I shall avoid HIE in Northern Spain in future .

This is such a lovely, friendly hotel. The views over the forested city are just the best view perhaps of any hotel we've ever been in. The staff throughout are amazing - so helpful and friendly. Big shout out especially to Allende in the restaurant who is an absolute credit to the hotel - made us feel so welcome and special. Overall, we can't wait to be back - great hotel and more importantly, great staff! Congratulations to the management on having such a special place.

For one night nothing more. There is no closet, only a few uncomfortable stains in a wall. The bed is fine. The bathroom is fine but the washing room is small and uncomfortable. Good view from the window. Parking costs € 10 but there are parks near free. We arrived at night with reservation, very tired, and we had to wait 10 minutes to get everything on the computer. We finally allocated a room and when we opened ... it was used and we had to get down to ask another.

We enjoyed our room which had a balcony although no seating. We did not notice noise from the busy street. The breakfast room had a lovely buffet and the bar area was cosy and enjoyable. Front desk staff were helpful in locating restaurants and showing us where everything was on a map. Our only downside was the parking stall designated to us was very, very tight for our rental vehicle. Overall we enjoyed the hotel.

沒有收到 check in 電郵，到達後要打國際長途電話找人工客服才收到 check in 電郵，其它都很好。