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I am providing this review of our stay under the deconfinement rules which applied at the time. The restrictions in place were as follows: The room was not serviced during our 5 day stay, that is to say there was no cleaning, no bed-making, no change of towels and no re-supply of toilet rolls, soap etc etc. All tea and coffee making facilities were removed from the room. The restaurant, although open had a very restricted menu (3 entree, 3 mains and 3 desserts). This could be delivered to the room (for an extra charge of €5) but the staff would not enter the room. The rules obviously affected our stay and it is not clear to me which of these rules were determined by French law and which were decided by Best Western. What I can say is that they were not communicated to me accurately prior to my booking. We asked for our towels to be change and extra toilet rolls, which were provided rapidly. We bought a kettle, mugs, tea, coffee, sugar and milk from the supermarket. (Cheaper and quicker than ordering room service again for our breakfast cuppa). We ordered room service once but found we had no table to eat from. Plastic knives and forks were provided. We were not informed of the €5 supplement. Issues of coronavirus aside, we found the staff to be very helpful and friendly, the gardens to be very pleasant, with pool, sauna, crazy golf, boules etc available. The hotel is very convenient for visiting the towns and villages of the Luberon (although Pertuis itself is to be avoided).

Despite a fantastic restoration, and grounds this is not a properly sophisticated Relais and Chateau. We had a fantastic room and stayed 3 nights. Unfortunately 2 out of 3 nights, there was no turn down service at all. In this case, it would have meant, closing shutters and drapes, checking bed and towels. Why wasn't this provided? Our guess would be either: understaffed or missing management. Same is true of the breakfast. Price- steep. Food-- below average. Service-- totally missing. For example: It took multiple people to get us an Americano coffee and an espresso, with a 20 min. wait for this. After several assurances, that my gluten free needs would be accommodated, every day (3 for 3) I waited 20-45 min. for a gluten free roll. (I was told last day, sorry they couldn't find it!) (Given rock hard overly toasted bread instead). Scrambled eggs at the buffet were horrible, and when we asked, they were replaced with a new batch, but really? Where is the supervision? And at this price? Dinners-- were better. Service was very good, and we complimented the chef and the pastry chef.........Ate there 2 nights, and the third night went to the nearby village of Lourmarin, and dined at Da Ora (Italian) and it was great! Disappointed that they don't have sufficient staff and good management.

This hotel has it all. It is located within walking distance of the village - to restaurants, shops, post office, all that is needed. It's location is also great for visiting the sights of the Luberon and Province. The rooms are very nice and convenient, but best of all, the owners are very interested in you having a great visit and being able to fulfill your plans - they help with restaurant reservations, maps to select locations and even wrapping a wedding gift. Our visit to the area for our son's wedding was very successful because of Anne and Stephen. The hoel also has secure, private, free parking. I highly recommend this hotel. 1