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Arrived at 1510 hrs, check in is 1500hrs. We were given room 215, as we opened the door, we saw dirty dishes, unmade bed, towels on bathroom floor. Returned to reception, they apologised and gave us room 212. I thought maybe a room upgrade or a complimentary drink at the bar would have been a nice gesture for their mistake. However, we weren't offered anything. Room 212 was clean and well presented with a balcony over looking the park. The superkingsize bed was so comfortable. Lovely toiletries, fluffy towels, robes and slippers. Complimentary sparkling and still water in the mini bar. Nespresso coffee machine in the room and a good selection of teas. We enjoyed the pool, sauna and jacuzzi. Had a couple of drinks at the bar, €32 for 1 gin & tonic and 1 bacardi and coke. Bar service was swift, friendly and professional. We didn't eat at the hotel. We walked through the park to the town, very handy. Check out time is 1200 hrs which is great. I feel that reception staff weren't very friendly, I think there may have been staff training going on.

We arrived here following a long drive from the UK, after arriving at the hotel we were greeted by a sign advising the reception was closed and to head for the reception at the Campanille hotel, we were met by a very friendly lady who checked us in and gave us details about breakfast. We then walked back to the hotel and on entering the rooms we were nearly knocked out by the smell of tobacco smoke like someone had smoked themselves to within an inch of their lives, we then went to the room my daughters were in and this was even worse, so we headed back to reception to state the rooms were uninhabitable and the lady was apologetic and changed our rooms and we then returned to check these out, only to once again find the rooms smelling like a smokers death room so I returned to reception to be told sorry the management is not here so nothing we could do, so for my health after being in hospital after suffering badly with COVID and my family we had no option but to check out and booked into another hotel which had smoke free rooms. This hotel said we cannot stop people smoking in the rooms and could only apologise and if you do complain cannot offer a refund as no manager at the hotel also I asked the reception about fire safety if this is happening and got a shrug of the shoulders very concerning attitude to guest safety. Will be fighting this all the way and will never stay at a premiere classe ever again if this is how guests are treated.

Arrived here n pouring rain and found reception closed as re building. Went to their sister newer hotel next door and found I had to book in there. No restaurant open so had to go to Burger King across the road for dinner but managed to book breakfast in the newest hotel. Room had no electricity so got soaked goi no to inform the person who booked us in she came over and confirmed that power was not working ( didn’t believe me). I Found the fuse box and breaker reset so we had power, however out heating was non existent so room cold and had to leave the water running for 8 minutes to get it warm enough to have a shower. It appears that we are the only ones in our block so cannot understand why we could not have a ground floor room, it didn’t help My angina climbing stairs in freezing rain. Overall a bad stay which is unusual as we have stayed here before this year in January and even with covid regs had a lovely stay. Heating been on three hours and still room is freezing.

The hotel was very comfortable and was very comfortable.

Travel Agent Review- This is a lovely small hotel in a very central location in Pau and beautifully restored. It is maybe a 10 minute walk to the Pau Square and all the restaurants. The rooms are very generous in size and well appointed. The staff are exceptional and a shout-out to Anais and Ramon(?) as they were both very accommodating and lovely! Breakfast here was good. The night secure parking was a plus but it is a very small lot so parking is very tight. I would highly recommend this hotel!

Its was a good size with all that you can need for a stay. It has a microwave, cafe (paid) and breakfast however it doesnt have a great variaty but it is correct. free parking and supermarkets in the nearby