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We got married at Crossbasket in 2021 having a small wedding. We had previously visited the castle (prior to booking our wedding) and the service is the best we have received in Scotland. From booking our venue to the morning after our wedding the staff at Crossbasket were fantastic and couldn't do enough. The manager Rob, met us to show us around the castle when it wasn't officially open, he took the time to answer any questions we had and was fantastic. Vicki the wedding coordinator accommodated all of our requests and every member of staff went above and beyond on the day. We handed in a small bag of items which my husband planned to set up on the day, when he arrived every detail had been done for him. This allowed for a stress free enjoyable morning. We were married in the main castle and had our reception in the Stewart room. This suited our needs and despite covid restrictions at the time our day felt perfectly 'normal' (in line with the restrictions allowed). Our guests stayed in a few rooms which are huge and so comfy. We stayed in the Macintosh room which was stunning. My husband and I are looking forward to returning and staying again. The food was excellent with lots of choice and flavour. The roux menu is some of the nicest food we have ever had. We have since visited two ICMI properties and have to say they really set the standard for service and food across Scotland. We most recently stayed at Cromlix which similarly to Crossbasket had food to die for and service above the standard. This is something we highly recommend and we look forward to trying out other ICMI properties. Thank you to all the staff, if you are looking for a wedding venue (whether it be for 5 to 200 people!) we highly recommend this venue. Also to comment all of our suppliers had lovely things to say about the venue. Our makeup artist said it is her favourite venue to work with as they are so accommodating!

My husband and I have stayed at this hotel around 8 times and absolutely loved it. Beautiful modern comfy rooms, lovely bar area and the best ever showers! We have always experienced first class service from lovely staff. This unfortunately came to an end when we checked in last month. There was one really lovely young lady at reception as we arrived but she was caught up with another guest sorting out a problem with the TV remote control. I believe this girl summoned another staff member to come out from the office to deal with us. Out she came, never said hello, no eye contact infact was cold, and it made me feel uncomfortable. I'm guessing she was not happy at being called out of the office. So, with a cold and hostile attitude, we were checked in and given keys. As we always requested a downstairs room, I noticed our room was upstairs. I asked if there were no downstairs rooms, and we had requested this. She said”yes so I see,” and said no, there aren't any . So would you not think that when checking someone in who had requested a downstairs room, you would at least acknowledge this. Unfortunately, this has put me off returning and we have been staying at a different hotel. It's such a shame when the hotel is lovely and that one ”huffy” receptionist can ruin everyone else's hard work.

Excellent service from walking through the door Mark on reception was pleasant efficient and very helpful at check inn ,my room as ready a little early and was still allowed to check inn , room was good with no issues nice and clean bed very comfortable, all the staff are very pleasant and welcoming, food and service i cannot fault , for me the location is ideal being close to the M74 , a good overall hotel staff location and rice rolled into one , i will be staying here again well done guys . Martin Aspinall.

My friends and I all dropped into the Alona after a walk around Strathclyde park for a coffee and cake, after talking to Shannon who recommended their Dinner menu we decided to stay on and have a spontaneous meal together. The service from Shannon was excellent, we spoke with a young manager too who I noticed was walking around the other tables giving them all the same time and conversation as he did with us (a very attentive young man) I believe he was called Darrel. The restaurant was very busy and had spacious bar area, I found the staff all very friendly and informative while busy they were always available for guests. We have all planned our next visit for a meal next weekend, this time I’ll be leaving the car so I can enjoy a glass of Red!

Great staff, really friendly, stayed for pleasure and any problems o encountered were easily solved such as extra towels. Price was really great, ended up staying 1 week+. Abington doesn’t really offer much but can easily drive to any location

I wouldn't quite go as far as to say I complain about everything, however I am the perinnial 'grumpy old man' when it comes to hospitality in the UK as of late. Also, I am not the biggest fan of the lower cost hotel brands and it is rare I right this type of review (it may be the first). However I have spent two nights at the Holiday Inn Express in Hamilton and I have been overwhelmed. The customer service at EVERY level was exceptional, occasionally you get one good member of staff but from check in, to breakfast and the simple questions they go the extra mile. The reception staff met me with a big smile and a warm welcome, my room was clean and well serviced and the reception is roomy and pleasant. Breakfast was the standard Holiday Inn Express, but cooked well and well presented. But that doesn't quite cut it, I had a few small questions, simply where I could print a document, get a cup of tea and find a gift for my partner (I forgot her Easter egg). None of this was too much and everything was sorted quickly. I probably spend 200 nights a year in hotels and colleagues spend significantly more, I will be exclusively using IHG going forward and recommending we all do the same. Thank you to all of the staff there.

Great location by motorway with many amenities like spa , swimming pool for adults and kids also jacuzzi and sauna as well rooms are nice

We just wanted to take some time to thank the staff at the Torrance hotel for making our wedding day so magical. The staff couldn’t have been any more helpful and nothing was too much for them. They were always so quick to respond to any questions we had in the lead up to our wedding too. We want to especially mention & thank Amy, Anya & Dominic, Who went over and above for us and our guests. My younger brother is autistic and after letting Dominic know this, he really went out of his way to ensure Noah had a great time. Noah cannot stop talking about this! The staff are just super at what they do, everything was set up to perfection and the day ran so smoothly. In terms of the hotel, everything from the food, decor and outdoor gardens is just perfect for your special day. The Stuart Suite is also absolutely stunning and we can’t wait to come back and stay again. Just an additional comment - a few days after our wedding we returned to the Torrance Hotel with our family for a meal (which was delicious!) and the staff brought myself and my husband a lovely ‘Just Married’ chocolate and strawberry platter. This really made our day and highlighted just how wonderful this venue & staff are. Thanks again for everything, The Daltons