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Recently stay here. And with it being a Britannia my expectations weren’t high. But I’ve got to say what a great experience. James the manager went above and beyond to make our stay an enjoyable one. I went to tell him myself the next day. However when I asked a member of staff where he was she said he was unavailable as he was at their sister hotel which he also runs. What a hero!

We got put in a very small double bedroom (standard double) but there was barely any room to move about, even the bathroom was tiny. I went and spoke to the manager who was lovely and upgraded us to the executive suite (honeymoon) no extra charge as it was my partners birthday. Absolutely amazing !!

We regularly stop at the White Swan when we are Flying as the Hotel is only minutes from the airport, the beds are super comfortable the rooms and amenities are great. The staff are cheerful and happy to help and the food in the restaurant has been excellent on each of our visits. Of course we will be back!

Superb hotel, conference venue and the location and grounds are beautiful. Stayed overnight in a single room for a work event. As organisers the staff couldn’t do enough for us. Great facilities, lots of chill out areas and seating outside. My room was delightful, small super comfy double, nice bed linen, modern design, spotlessly clean, windows that opened (essential), contemporary bathroom, toiletries, fluffy towels, tea and coffee facilities and water. I loved the way the room design incorporated the stunning original features. I particularly appreciated the vintage bathroom door knob. The food was good, and there was lots of water available. The lunch was particularly delicious, tasty salads and authentic spicy dishes. The catering staff are particularly attentive, polite and helpful. I would recommend this hotel for business events and as a hotel.

This was definitely a mixed visit. On arrival we were checked in quite quickly receptionist was firmly enough although the reception desk itself seemed more like an information hub then a check in desk so the initial walk in was a bit confusing for me and my partner who don't stay in many hotels.. the one main thing that I noticed in the reception area is just through a set of double doors towards what would seem to be a fitness studio with an overlook of the pool had a chair with quite a nasty looking stain picture included. On arrival into the room things seemed clean tidy and presentable although there were a couple of things that could have been better for example one normal sized towel and 3 hand towels wasn't great and 2 towels would have been better, the toilet roll was very basic and clearly the cheaper stuff which you wouldn't so much expect when staying at a village hotel, there was a tile missing on the bathroom floor with a questionable amount of dust and dirt inside and around this hole and finally the doorframe seemed to be hanging off pictures of this are included. We had a look at the restraunt menu and it's safe to day if you don't fancy a burger, salad or chicken wings you will have to make other arrangements as we did by visiting the local residence 74 cafe about a mile away where we had a lovely time great food and a reasonable meal price. The bar is quite an open space and at first a bit confusing as there are some cinema chairs and big tvs but only playing the news. We had a drink I'm the evening this was probably priced for the venue but at £15 for a single vodka and lemonade and a double whisky we decided on only one when we found out that the bar closed for residents at 11pm which we found a bit early as other places stay open for residents. Room service would have been an option but from what I read this finished at 9.30pm and the is no in room phone to order such. Sleep was comfortable and sheets were clean it was just very hot as the window barely opens, there was no fan provided and no aircon. The TV also says its an Internet TV but upon attempt of connection no services were available. This morning the hotel seemed alot calmer and relaxed, we weren't sure of the breakfast procedures at all so we just sat down and were asked our room number but my partner got quite frustrated as she is autistic and no clear instructions were given it took us a while to source out breakfast and when we did we noticed it was very limited consisting of mushroom scrambled egg starnge potato circles beans tomatoes sausage and bacon. Honestly for me hash Brown's and black pudding are staples of English breakfast and should always be included when possible but unfortunately they were unavailable. I was going to ask a staff member but only one was seen briefly. There was also a High table next to us that was very dirty and when the staff member went to clean she simply sprayed it didn't wipe it and moved on, this didn't seem very hygienic. Breakfast was very average the addition of streaky bacon and chipolata sausages as opposed to tradition thick sausages and back bacon seemed very odd and definitely not our cup of tea! Coffee was not good atall however they do have a starbucks with is great because we do enjoy it. The night receptionist seemed to keeping a very close on me without speaking I found this quite lntimidating as a hotel guest and would have preferred him to ask me any concerns he had other than staring at me until I awkwardly said hello in which he just smiled and looked away briefly until I did then followed me with his eyes towards the stairs and no doubt watched me on camera until I entered my room. Overall a fair experience perfect I guess if you just need a quick room and have to extra money to burn but not ideal for us so probably wouldn't return.

Good hotel

We booked this hotel because we were going to a 40th in Chapel Allerton. Not knowing the area, I googled hotels with parking in Leeds and this gem of a hotel came up. So glad we booked. We arrived and parked easily right outside our room. We stayed in the “garden room” which was really spacious. We didn’t have any children with us on this occasion but it would be suitable if you had a baby as there was plenty of room to play and also space for a travel cot. The bathroom had two showers (really powerful) and also disabled access which is unusual so this would be a bonus if you needed it. We came in late and didn’t need to disturb anyone as we had the key to the room and it wasn’t inside the actual hotel. Breakfast was a range of choices and very pleasant service both in the restaurant and also at check in/ check out. Next time we come for a night out in Leeds, we will most definitely stay here. Family friendly and I also noticed a piano! Thank you for having us xx

When we walked into the bedroom I almost vomited from the smell and made my husband pull up the hotel online to check this was actually what we booked. (The smell was that of stale urine and cigarettes) The website says it’s decorated to an olden style however they don’t mention the decorating was probably 50 years ago and the carpets and curtains haven’t had a proper deep clean since. The towels were fraying round the edges, the toilet seat was barely attached, stray hairs were in the bathroom and you had to fight with bathroom door to get it closed the whole place just needs a lot of TLC, a deep clean and some plug in air fresheners. On the bright side the bedding was clean and the bed itself fairly comfortable. It’s a good location and there is parking but unless you’re desperate I’d avoid