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Everything needed for an overnight stay with a lovely cooked breakfast in the morning. No complaints!

We attended a wedding reception there and thought this looked as wonderful place to stay as well and so booked a room. We duly arrived at the hotel at approx. 4 o'clock and was looking forward to using the pool and the spa facilities. So we arrived at reception, to book into our room. All seemed good with the reception staff initially but as we booked in, all went quiet and the lady, asked us to wait for a minute, while she made a call. Bearing in mind, we arrived late, as you can book in from 3pm, we just thought that she was sorting out the room. 10 or so minutes passed and she came back saying the room was not ready. I said, well if it is not, please put us in a room that is, to which she replied, none of the rooms in out area were available at this time, as the housekeeping were running late due to, delays in checkouts. Bearing in mind it was now 4:40pm, I asked to speak to the manager. She said, go to the bar and I will call you as and when the room became available. I then unfortunately became more upset and insisted in speaking the manager. After a further 20 0r so minutes and the receptionist, going off to find him. he arrived, with little or no sympathy. He offered not apology initially but eventually accepted the fault. He then went into reception and I m not sure where this room came from but we were given the key. this was at 5:30pm, so we had been there for an hour and a half and had only just been given a key. We thought that at least we could got in there and have a little time for a swim before the reception but unfortunately, this was far from finished . When we entered the room, it was horrendous, ceiling looking as if it had had a leak, stains all over the floor, water marks all over the carpet and a view of a wall outside the window and a timber sheet to the left hand side. By this time, my wife was very upset, as was I but, I was also very angry. I went back to the reception and spoke with a different receptionist and explained the issues. All he could do was apologise and gave us an alternate room straight away, It was smaller but ok, so we moved. By this time approx. 6:15pm, it was too late to use any of the facilities and so we got changed and went to the reception. We had a great night with friends. As to the hotel/estate however, we will NEVER return.

My fiancée took me here for my birthday, we stayed for the weekend. The room we had decadant 30 was beautiful, the tv didn’t connect to our phones at first but Nicole came and was very helpful. We had a Thai massage which was lovely but sometimes a little painful which I think is the point in the massage. The service for drinks by the pool was ok but it could be better. We were waiting a while by the pool and no service so we went up to the bar and Nicole again was there who was very helpful and really kind. Now the food in our opinion wasn’t great, we had breakfast which was very basic without a basic price, the nibbles were great, the steak we had was very fatty and didn’t taste great, the chips and tender stem broccoli was not really cooked well if at all, the chips were advertised triple cooked but they were barely cooked the first time and didn’t resemble triple cooked chips. We ended up going to the pub across the road (browns) for food for the rest of our stay. We also didn’t like the cocktails at the crazy bear so went to Browns for these also (they were beautiful there). All in all the stay was nice because of the beautiful room and when you were getting service by the pool they were very polite and kind. I would return because of the room but I wouldn’t eat there again.

At first view of hotel and room when booked seemed lovely but on close inspection the pillows were flat very very warm unable to breath only 1 full window but was unless a fan was in the room but due to alot of dust it didn't cool the room down Also limescale in bottom of kettle plus the milk was certainly gone off which caused my self and my grandson who is only (10 ) to feel unwell and sick Our room was located at the back of the hotel which was very untidy and crawling with rats which could have easily climbed up the metal railings that were out the back and into our room which we had to close the window just incase really disappointing. The reception has the cheek to ring my stepdaughter stating we had been smoking in the room as it smelt of cigetettes which we had not we went OUTSIDE round the back to our room Also had the nerve to say if the smell doesn't clear they will charging us a £75 penalty I'm sorry but with the rats and dirt from there we will be getting in touch with environmental health . It shouldn't be open 3star haha close it down Do not stay at this hotel !!!!!