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I initially booked and paid for this stay back in January but due to ill health I could no longer stay. The stay was put on credit for me and less than a week ago I got in touch asking if it was possible to use the stay this weekend just gone due to a mishap with calendar clashes. With no issues or delays, it was instantly organised for myself and my partner to stay there, and our room was even upgraded a larger room which was available at short notice. I questioned late at night when I arrived where I could park due to uncertainties with signage, and was immediately advised whilst I was still in the car! We stayed in the Lime Tree room and it was beautiful! Very modern, thoroughly clean, and there were even tea, coffee, milk, bottled water and snacks available which was a great finishing touch and a saving grace for the unorganised! The bed was extremely comfortable, the bedding is great hotel quality too. We will be regularly visiting Preston for our sport as we compete in a local Strength & Performance gym, and we absolutely will be back. It’s definitely made us rethink about driving up and down the country on the day, and put us at ease after previous bad experiences. Winkley Square Residences is the place to stay if you are ever in Preston, located in a lovely area, and an even nicer place to rest your head, run by very helpful and genuinely nice people. Hats off to you guys👍🏼

The decor itself was a little run down and the wallpaper was torn in some places, but other than that the hotel itself was lovely. I stayed in a single room and the bed was very comfortable. I could hear people in other rooms as the walls were a bit too thin, but still slept well thanks to the decent quality mattress and bedding. There was a towel in the room as well as good quality soap and shower gel. The water pressure in the shower wasn't great but otherwise it worked well. The young man that welcomed me in very kindly showed me how to use the shower and customer service was excellent throughout. The free cold breakfast included a range of cereals, orange juice, toast, butter, and jams which was a good selection. Would definitely stay here again.

There will be a new look very soon as the hotel is under renovating. Even thou, the renovation work didn't cause nuisance at all. The breakfast here is excellent with different varieties and comes with the nice tea, coffee and toast. We do have a really great stay here, the hosts here all are very good and helpful. Only if the next door if not causing too much noise than it will be good. We recommend this hotel to people and because only 10-15mins walk you can reach a big morrison, small restaurants, spar and post office ad well. The location is convenience too. They keep things clean and the bed is comfortable too. Quiet at night. Only one thing hope the host can add more racks and hangers in the room than it will be perfect. Thank you so much.

Phil's hospitality and laid back friendliness was outstanding. Great take away breakfast when I asked for it. Room comfortable clean and well presented, and great value for money. He is open to feedback on ways to improve the hotel and focused on making it a relaxed welcoming place.

Really nice place to stay i was never bothered by anyone very private, bit cold in room but not a big deal for me .Close to everything in preston cant go wrong enjoyed my stay i will be staying here again

We just tried to make the booking on 22/10/2022 and luckily there were still available rooms. We were pretty in a rush that day as we accidentally got our booking canceled in another hotel (not IHG Hotel) and were planning to visit Blackpool. But it seemed that hotels in Blackpool were quite expensive, being unaffordable for students like us haha. So we decided to look for a hotel in Preston and thankfully we got such a fantastic IHG hotel. The staff was quite nice and friendly. We asked for a toothbrush in the morning of the second day and just received it immediately from reception after the call. Positive impression. We did not use many of the facilities, as we just had a buffet (British breakfast) at the second day in the morning. Food is delicious and healthier food and green vegetables were also provided. Really appreciate it as a person who really loves eating vegetables more than meat haha.

We stay here quite regularly - not because the hotel is fabulous but because it's the only one in the area which has proper king sized beds available, and because the location is perfect as we are driving down the A6. They don't do weddings either which means you dont have all that noise to contend with. Hopefully now it's being rebranded this update will continue throughout the interior. The rooms are very dark and dated. There was a slight issue when we arrived as my message did not seem to have got through to say we needed a ground floor room due to mobility issues and by the time we arrived they had all been allocated and most of the lifts are currently being replaced, but the reception girls quickly got that sorted and gave us a family room with 2 double beds. The mattresses were in dire need of replacement - terribly saggy and one of them had a huge dip in the middle making them extremely uncomfortable. The duvets are horrendously heavy. There is no need to have something so heavy as you can get a good amount of heat from a much lighter weight duvet. I struggled to move under it as it weighed down so much and I have arthritis in my shoulder making it almost impossible to turn over. We did ask at reception for something lighter and were given sheets to use instead but the weather turned a bit cooler so the sheet was just too thin. I cannot imagine how the cleaning staff cope with changing the covers on these monstrosities daily when people check out. The cost of the 3 night stay for us was around £450 for room only. Extremely expensive. If we had booked B&B it would have been over £500. I do realise the spa/pool etc is probably covered in this price but perhaps a different price bracket to include or disclude the amenities might be a better idea as we were only basing ourselves there to sleep, and go out and about all day. The only other issue we had, which was of no fault of the hotel in any way, was the way some other guests had no concept of the amount of noise they make nor did they seem to care. We were wakened regularly to doors being let slam shut rather than gently closed at very early hours (there were a lot of workmen/businessmen staying) and in the room directly above us there was at least one child who sounded as if they were using the bed as a trampoline to bounce off of, onto the floor with a massive thud then run up and down the floor constantly from 6am each of the mornings.