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We have been to West Lodge’s Mary Beale restaurant on many occasions and it never disappoints whether it is lunch, dinner or afternoon tea. We went for a special birthday lunch and had a fabulous meal in delightful surroundings. The atmosphere is of quality high standards but without being stuffy or snooty. The staff are friendly with attention to detail and quality service. The food is always delicious; beautifully cooked with fantastic ingredients. Excellent wine cellar with knowledgeable sommelier. This is a great alternative venue for a special event with a gifted pianist in residence on some days and unobtrusive background piano sound track on others. Take time to walk around the unusual arboretum with its unique collection of trees and enjoy the artwork in the building. Some dishes are expensive but there also mid price options and set menu options to keep the price reasonable. The hotel is also a fabulous wedding reception location, nice rooms and the option to arrive by helicopter!! We will go again to enjoy our next family celebration.

Room and bathroom were big and fairly modern however details like towel rails and toilet roll holder in the bathroom (non-existing) and a full-sized mirror in the bedroom (only a a tiny one) had been overlooked and would have been nice. The bathroom toiletries advertised were a half empty hand wash bottle on the basin and a half empty shower gel bottle in the shower. A private kitchen was also advertised as included, not sure what they meant by private as someone was using it (I didn't), perhaps they just meant people couldn't just walk in from the street and use it. On arrival, room and bathroom weren't overly clean and there was no cleaning at all during my stay. The room was on the main road and the traffic noise went on till very late and started again very early in the morning. Really hard to sleep. An altogether disappointing experience

The rooms were compact , but more then adequate. I found the layout of the place quirky. My only grip was the mattress was too soft and there were only two pillows. Which were flat.

I wasn't really sure what to expect but I was pleasantly surprised. The staff are so friendly and helpful. The lodges are so pretty and offer a calm and peaceful retreat. The room and en suite were spotlessly clean The breakfast was tasty and great value for money. It is short walk to the station which takes you straight into central London, but you are far enough away that the trains don't wake you. It really is a great place to stay and I would definitely stay again.

We are currently staying at the hotel in room 11. When we arrived about 4pm we were told the room wasn’t yet ready as they’d been sent the wrong sheets for the beds(check in time is 3pm) so we dumped our luggage and went back down for a drink. We noted there was no soap or shower gel etc in the bathroom either and this was taken to the room. While having our drinks we were told it would be about 20 mins before they brought the right sheets but they had the wrong size did we want those on instead? We said no thanks we would wait the 20 mins for the right size. A few hours later we were in the room to bath and they sent someone up… with the wrong sheets. She went back down… and then came up with the wrong sized duvet covers. By this point my disabled daughter was getting upset and I’d about had enough. This had been going on for several hours now and no resolution. My daughter had been to equine therapy and if we didn’t have that again tomorrow I’d leave. I suddenly felt very upset at being treated this way. This is not what we have paid for. Really upset at the lack of caring and lack of service. I paid a lot for this room and with two of the three beds without the right sheets how can we be expected to stay like this? Have spoken to staff several times but apart from them promising sheets that don’t arrive no real resolution. Actually rather upset. I wouldn’t stay here again- no care for the guests.