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Ladies at the reception when checking out really made the stay all the better, great atmosphere, and very kind, although other staff member did not seem as friendly. There was a stain on one of my white pillows that I immediately saw when about to get into bed. The key cards were not the best and did give me a hard time when entering as I had to try them multiple times. Transport links are great, it is nicely located within reach of other essential stores, Would recommend if you’re looking for a place to sleep with a partner.

I can comfortably say this is the best hotel i have ever stayed in. The fact there was no TV meant we had to talk to each other. The upside down socket were a qwerk that i think will catch on. And the fella slamming the door over and over again at 11pm when i was teying to goto sleep reminded me of home in the ukraine. Best holiday ever i didnt want to leave the room

I made a booking through *********** at this place for my nieces and nephew to stay for two days. They were returning from Ireland before flying out of Heathrow and, due to the planned transport strike, it made sense to book something near the airport. I had read through the terms and conditions of the booking and had made the booking under the name of my niece who is 25 years old. After the booking, I received an email from the property that required supply of ID for all persons staying at the property and pre-authorisation of a credit card for a £200 deposit. The requirement of ID prior to arrival is not on the hotel policy, which states that “Guest are required to show a photo identification… upon check-in.” Never have I experience this before! After the the IDs were provided I received a ”We are sorry to inform you that you don’t meet our minimum check-in age which is 25 years, as the reservation is on your name we require you to be at least 25 years old to check in. Additionally, it’s not possible to change the name on the reservation. We apologise for any disappointment this may cause. As your reservation is non-refundable, we are unable to waive cancellation fees for this reservation. The minimum check in age alongside other policies and house rules are clearly stated on *********** for all our guests to read before selecting to book and paying, etc”, All this was incorrect. I called the hotel and was told that although the named person was 25, the others were not. It is not in their policy that “all people” must be over 25 and I questioned the requirement as they obviously allow families with children to stay. I was told that it didn’t matter and they would not be allowed to stay and I wouldn't get any refund (even though the booking was in line with their policy). The pure rudeness, lack of integrity and honesty of this hotel astounds me. I am so disappointed that *********** continues to supports this place with so many poor reviews. So much for a customer focused industry! STAY AWAY PLEASE.

Loved my stay here at Atrium on my short visit to London. Hotel is fairly new and very well maintained. Front office team to the room service was excellent & very polite. Hotel is known for plane spotters paradise because if you can book yourself a room with the view to Heathrow Airport runaway your in for an amazing experience. Hotel is walking distance away to a tube station and from there you can easily get to Central London or other locations. Food is great value for money. You should also check out their pool and the gym.

Nicely decorated, simple but modern and classy. Clean, accessible options available. 24/7 room service is a great service especially for late travellers but more options would be great. Shower & soaps were nice, bed was large and very comfortable. Could do with leaving a toothbrush kit as most hotels do being an airport hotel. Staff were friendly and accomodating, i am late stage pregnancy and staff accommodated me with offering a room close to reception. The price is very fair for the overall experience. Would recommend and would stay again.

When you say Hilton you ca be sure to have a comfortable stay in there. The location of Hilton Garden Inn Heathrow is suitable and just 6 min drive from terminals 2 and 3. Be careful not to mix the Hilton Garden inn which is directly in the terminal 3. At the hotel spacey parking is available with additional 15£z Beautiful reception with ambiance. Hallways with Hilton style. Room is a bit small but comfortable. Yet the best beds, pillows and duvet for the most cosy sleep are here!!! Shower and tub are available in the room. Breakfast was not available in pit option yet we had the room with a read deal- 2 queen beds with 81£.

The hotel customer service is perfect since before I stayed with them. I queried at a late night before I booked the hotel about the airport shuttle bus as I am flying from a different terminal. The staff on the line is very kind and helpful. Hotel staff are very friendly and efficient on check in at late night. I have paid for the breakfast but I left very early. So they have offered me to go to the holiday inn to have the breakfast instead because holiday inn breakfast section will start earlier. They provided fast checkout, similar to other airport hotels. The walking area from the tube station to the hotel is all covered and not too far. So I don’t need to worry when it is raining. But it is a bit cold in April, so make sure you have enough clothing. The hotel room is reasonably big. Only shower area is available in my room. The room is clean with a notes left by the cleaner, not sure if this is IHG policy or not. But this is really responsible. Bed is comfortable and there is charger next to it as well. There is free water bottle available in the room as well.