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We have just moved to London with my wife and we were looking for a nice accommodation for 14 weeks. We thought that it might be good idea to settle in Chiswick in Clayton Hotel as it is not so busy area. However we were totally disappointed. Just a short summary: 1. We paid for one night at the first day as my company had to pay for the rest of accommodation on next day. Next day when I was at work the hotel BLOCKED the room saying that they will not let her into until they get the payment from the company. Nice, yeah? 2. Cleaning service was just awful. It was fine the first couple of days but than they just stopped to change the cups, blankets, toilet paper and even towels! At one day we came quite late to the room and called the reception asking them to bring the glasses as they were not changed dieting the day and they refused saying that they don’t have any late services for that and if we want new cups we have to go down to the bar and take them. The tables had not been cleaned properly so that a lot of spots stayed on the surface. We also asked to change the blankets twice - no result. 3. The final day was even more interesting. We had plenty of luggages and despite the fact that reception kept some of our staff they provided NO HELP in getting our luggage to the taxi just looking how difficult it was for us. Never again, Clayton. Goodbye.

The room was noisy and not very clean. I was tired and jet lagged and felt like the reception was not very helpful but I could have just been over tired anyways. There are better alternatives for a similar price on the same road

The breakfast was good, although the variety was small but it tasted good. The location is also very good, take the picadilly line (blue line) and stand at hounslow central, just 5 minutes walk.

The hotel is close to the subway entrance, which is suitable for catching a flight. The receptionist is an old man, who is very serious. We chose this place because we had to pick up the car the next day and it was close to the car rental company. There is a small church next to it.

Very good, a good experience, that is, check-in needs to be self-service, but there is a Ctrip lady to help, it is also very simple!

I was given a very bad room. There were still several steps from the bathroom. I went to the front desk and asked to change the room. The front desk said there was no room. Why didn't you give me a better room? Sure enough, I got up in the middle of the night and tripped on the toilet. And there was no phone in the room, so I went to the front desk to ask anything. The wifi signal disappears as soon as the room door is closed. If you want to use wifi, you cannot close the door. You can meet any strange flower,

Stayed here for a couple of months, complained a lot on the room and the noise nothing was done complained to the staff on different occasions. Staff are poolite and friendly, pirce great, staff are nice room is clean but noise and depending on where you are in the hotel can be unbearable with overhead planes and general loud noises from guests.

The hotel is very new, the bathroom is big enough, the bed is not very soft, very comfortable, the surrounding facilities are complete, it is very convenient for eating, shopping and subway! You can cook, the tableware is complete, highly recommended! Ms. MELANIE at the front desk is very enthusiastic and the service is great! !

I need to preface this with: I booked this 2 months ago for 3 people. We arrived via a side door, checked in and told our room is on the second floor. We weren't directed to stairs or a lift, we just had to find out own way. Once we made it up the four flights of stairs, we were greeted by a room with 2 beds.. But there are 3 of us! We immediately call reception to be told that they are looking into it and will call us back. We sit in our first (YES, FIRST) room for 20 minutes before chasing up with the reception staff. We are told that a colleague is on the way, Great! We meet him in the stairwell as we weren't sure he would be able to find us. He advises that there aren't any rooms as they are fully booked. But sir, we booked a triple room, 2 months ago, why was this not accommodated for at the time? He said that they had a potential room in the basement we can look at. We query if there are 3 beds, his response ”just come and look”. Again, we ask: Are there 3 beds though? - ”Come and look, we can get you more blankets if you are happy with it”. Sorry sir, excuse me? He then informs us that we can leave our bags in the HALL WAY. We are not leaving our belongings in the hallway. We go down 6 flights of stairs to the basement to be shown a studio flat with 1 double bed, a single bed in an office and... yes.. you guessed it.. a sofa. Ah, that is why he said he can get us extra blankets. We inform the member of staff that this isn't acceptable. He states that there are no more rooms. We reiterate that we booked this 2 months ago for 3 people and wonder why we haven't been accommodated. We are THEN told there is a room, but the lights don't work. We go in and the lights do work but one of the beds has been slept in, the toilet is dirty and used (as has the shower) and there are hand prints on the ceiling. The wifi also isn't reliable. We ask for 3 pillows - receive 2 (as the beds didn't have pillows). We tell the member of staff that the toilet is dirty and he says - quite flippantly - ”well.. do you want me to come and clean it?” I'm sorry but he should be saying that he WILL come and clean it. The room has obviously been used and not cleaned at all. We are woken up by people walking up and down the corridor banging loudly (We are in the basement remember) and I am pretty sure someone tried to come in, but luckily we locked the door!