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Mercure London Heathrow - Saturday 19th November 2022 - 15:15 Entrance is on street level door and has automatic doors. On arrival there was a coach party queuing and the queue went out the main door. I joined that queue and eventually checked in approximately 20 minutes after I joined the queue. The male receptionist seemed flustered and the female receptionist didn’t seem to be doing much. I’ve checked into other hotels where I have been part of a coach group and they normally make us all stand to one side and then call individuals/ couple over to check in; that way when other guest arrive at least one of the receptionist can switch to the new guest and then they don’t have to join a long queue and be inconvenienced. Our room was on the ground floor but I did see lifts. Room: The usual things like a hairdryer, iron in the wardrobe, fridge and safe in a cupboard and on top of the cabinet was the coffee/ tea facilities but no spoons to stir your drinks. Big TV - there seem to be a decent amount of channels my only issue was the back of the control was missing so you had to jiggle the batteries to get it to work; I took a photo just in case they try to charge me for damage. Bed was comfy, pillows were ok. There is a lamp and spotlight either side of the bed. The switch on the wall by the bed operates the main light, you switch the lamp/ spotlight off using two black buttons under the arm of the lamp; not an obvious way to control the light. A desk with lamp and phone, quite handy if you have some work to do. Bathroom: Floors a bit weird, it looks like they have stuck some Christmas paper over the original tiles to cover something up, poor workmanship, looks cheap, not a good look. Usual towels and shampoos and things; I was going to use the bath mat in the shower but when I saw how dirty and stained it was I didn’t bother. The sealant around the sink and bath taps needs redoing and there is rust around the bathroom taps. Toilet handle is a bit loose and it took 3 attempts to get it to flush. Parking: There are two levels to the parking, I drove into the top level, very tight parking and for a hotel of this size there isn’t enough spaces. I informed the reception I’d parked my car and was informed of the £16 charge for 24 hours. I paid my fee and entered my registration on a system. Bar: Small bar but plenty of seating. We asked a member of staff at what time the bar closed and we were told last orders were at 22:45 which would imply if you went to the bar at this time you could still get a drink. At 22:40 they were cashing up the till. Initially when you walk in the room it looks really nice but then you notice the faults. This morning I went to get something from the car and as I walked through reception you could see the tables from last night hadn’t been cleared as they still had glasses on tables from last night. Overall it was average, initially the room looked lovely but on closer inspection it needs a revamp and att

Pretty gross: half of the lights didn't work, no hot water at sink tap, carpets & bathroom floor were filthy & stained & caked dirt in corners, mold in shower. For a twin bed room, we got one bath towel & one hand towel only. Positives: quieter than I thought it would be, clean sheets on beds, hot water in shower stall, didn't charge for parking. Deep cleaning would go a long way to help this place.

Free parking right outside premises, nice greeting from host. I was in a room on 1st floor, which had a double bed and a desk. In room was also a fridge for guest use. Bathroom was a shared bathroom. The bed was not comfortable, I could feel the join in the divan base through the thin matress. The cup provided in the room had a chip in the rim. The shower took a long time in the morning to come to temperature. Not all of the TV channels in the room provided a good,constant picture.

At first sight this guest house looked ideal for a family stop before a visit to Legoland. Rooms were clean and spacious. On the negative side the showers were poor in the en-suite we had. The one in the shared bathroom ( all en suites had been sold out) was a safety hazard. Luckily I didn’t use it for the children as it went from cold to scalding hot in seconds with no rhyme or reason. The toilet was dirty (as in not been properly cleaned). Doors were constantly slamming shut due to the door fittings. Adding this to a less than comfortable bed resulted in a poor nights sleep. There was absolutely no contact with the hosts other than through an intercom. Perhaps the latter is the sad state of the “hospitality” industry.

I needed somewhere to stay for work at short notice. Came across Oakwood b&b, great location and great price. I realised check in was limited hours which id just miss - gave the b&b a call. Very kind gent took my details and let me know how to get in after hours. Very beautiful building and a very convenient spot to west Drayton station. I’m often in the area for work / airports and am sad I’ve never come across Oakwood before. Rooms are very comfortable, clean and pretty. I don’t drink hot drinks but note tea making facilities available. I appreciate the kindness of this hotel with my arrival time, and think the price is fantastic for the quality. I will certainly stay again. Supporting small businesses is important. Thank you for my stay x

We were checked in by Ali late last night & he met us again this morning & brought our bags downstairs. Our room was 204 which was a twin room, we had a powerful hot shower in the morning which is just what we needed before our flight. The room was clean, bathroom could do with a bit of superficial patchwork but for £100 last minute booking so close to Heathrow this was definitely the best deal we could find. Ali was very helpful & friendly & rang a taxi for us in the morning. Would stay here again before catching our flights.

We booked last minute after arriving late in the evening at Heathrow following a 14hour travel day with our 3 year old. The staff were so lovely and couldn’t have been more helpful and welcoming, doing everything they could to make sure we had what we needed in the evening and for breakfast- even bringing it to our room. The room had 2 double beds and was clean, quiet and very spacious- ideal for our needs. Perfect for a pit stop if you’re travelling via Heathrow. Will definitely use it again.

Room was warm and cosy. Positioned in an ideal place just outside London but without all the hustle and bustle. Fridge in room was handy. Kindly catered for us and our 3 dogs. Large Tesco just a few minutes drive away which was handy and not too far from the A40/M40.