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Receptionist was lovely, polite and friendly. Easy booking in and parking was nearby. We were en route to a dog show. Room was very basic and quite dated. Bed was super comfortable and plenty of room for us and the travel dog crate. Powerful shower but the bathroom could do with a deep clean and an update/refresh as it was tired and dated. A Shame that there is only McDonalds on site for food. Overall it was OK but I wouldn't stay there again.

I stayed at Lilleshall hall hotel last week for a Christmas work event, the night itself was wonderful and a lot of effort had gone into making it festive, the Christmas Dinner was great and the room was decorated well, could not fault the evening…. However my stay at the hotel and our guest room was not to the same standards. There was no signal in the area and the wi-fi was not working, the reception couldn’t help, they said everyone is having issues with it although the receptionist was sat using her mobile. I noticed there was no hairdryer in the room and I asked for one I was told that there should be one in every room and someone would bring me one… 90mins later, still no hairdryer. I went down to reception again to be greeted with a new receptionist who told me she couldn’t do anything about it, I got annoyed as I was told I was going to be brought one so she agreed (eventually) to get one to me, it arrived 20mins later. The room for 2 guests only had a bath mat and two small towels to shower with not even a hand towel, not useful when the sink being a rounded bowl couldn’t handle the tap being on more than a dribble as it washed up and spilled all over the floor. Morning after our do, we headed down to breakfast just after 9.15 which was served until 10 to empty trays and was told to help ourselves to very little, there was no sausage, tomato or mushrooms they had ran out. The server told us they wasn’t told of the numbers staying and didn’t have enough. Such a shame as the place overall is beautiful and the night time party was great but customer service not a very strong point and staff are less than helpful, even when I expressed my concerns via email I was given a uninterested response. Definitely would go back for a night out but stay at the premier in down the road.

I really enjoyed my stay at the Stone House Hotel. Upon arrival, the staff were extremely welcoming; in the evening, the staff were conciliatory and table service was efficient. 🙂 The 'A La Carte' menu really suited my culinary tastes because I really enjoy fish and chicken courses. I really enjoyed my evening meals.😊 Moreover, if I requested a table near to the garden, then the restaurant staff were obliging, as to my wishes.🙂 The hotel was extremely clean and comfortable. I was given a double room: I was pleased with the room, albeit I would have preferred a larger double room, with a walk-in shower. However, I can't wait to return to the Stone House Hotel in the near future. It was such a shame that I couldn't sit in the garden; I had chosen a week to stay at the hotel, during which it was inclement. 😞 The garden was extremely pretty and well-tended. 🙂