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Went to the front desk to ask for location directions as I got lost on the motorway and the staff were really helpful and kind, two ladies one with short pink hair and one with blonde hair, so lovely and reassuring. It’s so nice seeing people like this, especially to younger generations, they even gave me a printed version of maps to my way home. Don’t know what I would’ve done instead xxx

Have stayed here 4 times in the last couple of years. Price paid is good value for setting, location, spa facilities but the rooms are definitely looking tired. Was upgraded once and there was a huge difference in the general cleanliness and decor of the room. General house and communal areas are stunning and grand but rooms under any ‘deals’ are quite basic and are very far from the reception and facilities so not so good if mobility could be an issue. Overall it ticks a lot of boxes for a familiar and convenient one night stay.

The pub and the room themselves are lovely.  We were served by a man behind the bar who greeted us with ‘what’s the name?’ He then couldn’t find the booking as he didn’t have the correct apps from which we booked through…continued to say we wasn’t booked even though proof of booking was given.  His approach changed as soon as he realised he was in the wrong, showed us to the room where we found it wasn’t what I had payed for. I booked a king size bed with two singles, was given a room with just two singles. The bathroom had hairs everywhere and hardly any toilet roll. Obviously hadn’t been cleaned and replenished. When we returned back to the room later on in the evening the room was extremely warm, tried to adjust the heating where we discovered it was only able to be changed by the bar downstairs. The bar closed at 10pm to which afterwards there was no staff on the premises. Either be too hot or open the window and have the loud noises from a main road. Couldn’t win either way.  As mentioned very nicely decorated rooms but issues throughout.

Fantastic location for all the bars, yet quiet our room was spacious with a corner window , for some reason an extra bed, a small settee type chair, full tea and coffee and kettle, a small but perfect fridge , large bathroom with shower tbh we were very impressed as we'd only paid £65 which was almost 20 quid cheaper than *********** and included breakfast if we are ever in Wake again we would stay here for sure