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Couple with dog. For two nights we didn't have hot water. We rang reception an spoke to the duty manager - the second time...He told us it was because there was a coach load of people staying who had all taken a shower/bath at the same time on their return, and we would have to wait until it heated up again. That didn't allow for the lack of pressure - a trickle! In the end we gave up - no shower/bath. However, the duty manager assured us that the manager would find us the next morning.... this never happened, On the Saturday night the same thing happened. The excuse given by the receptionist for the manager not having found us that morning was there was a wedding and all managers were needed - they didn't start their shift until 11am. The duty manager couldn't speak to us as he was working at the wedding - Saturday night - but Leanne assured us that she had noted our complaint and that she had written up notes, and our inconvenience (now not having hot water for two nights of a three night stay) would be reflected in our invoice on checking out. This wasn't the point. The stay was supposed to be a relaxing, super special treat, not able to have a shower or a bath at night was NOT okay! She assured us that on the third night the 'tour' party and 'wedding party' would have left. So we would have hot water. Which we did. On checking out the receptionist had no idea about our complaint, and therefore couldn't help us. We are in the process of writing a compliant, and a review. The staff and hotel did not let you down - the management did! I have a video of the water pressure. On another point, the hotel is described as dog friendly. This might be the case. You can bring your dog for a fee of £25 a night, however, on check in we were told we had to eat in the bar area or outside. Luckily the weather was okay. However, we felt like second class citizens! Not only that but the bar area has no tables at which anyone could eat a meal - the tables are all low and only fit for snacks!

We spent one night here. The Hotel is in a small village just outside Stratford. There is not much outside space other than parking. A warm welcome at Reception and felt totally safe with the COVID arrangements. The reception area was very clean as was our room (No.1 on the. ground floor). Indeed you would have thought it was a brand new room. The facilities in the room were excellent. Large TV with Movie channels. The walk-in shower was very clean. We ate in the Saddles Bar and the food was excellent. The breakfast service was great and the food was top quality. I have tried to find something to find fault with but I can't. Even the price was very reasonable.

Visited The Blue Boar Inn while my partners family were staying there for the weekend. The restaurant is very busy so I would definitely recommend prebooking over weekends. All I can say is the staff, service and food were amazing. We all chose to have food from the Indian menu and it didn't disappoint! The only very small criticism would be the food came out very quickly so you didn't have much time in between courses. I'll happily drive the 45 minutes from where I live to eat here again!

We stayed there two nights and there were 4 of us thus two, Deluxe rooms were booked. Absolutely nothing, except the size, was anywhere near Deluxe. The seats of the bar chairs were stained badly. The fridge in the room was empty, not even a bottle of water. When I asked if they had forgotten to fill it, the receptionist, totally disinterested, answered that they didn’t do that anymore and if we wanted a bottle of water, we had to ask for it at the reception. It was free but only on request. The second day we returned from a long day out to find the room and bed not made up and the bathroom exactly as we had left it.. again at the reception, where I was told that that also was only on request. We have stayed in very many hotels this and also in past years but this was just totally at the bottom of the list even though it was one of the most expensive. €1,000 for two nights. There were no lights on the dark path around the hotel.All in all a discrace all round for any hotel, not to mind a, so called luxury hotel… terrible. Booking.com only mentions our favorable comments and that were ..Good beds and pillows and perfect location. Had I read any of the more honest reactions, I would never have chosen this hotel. Hospitality was totally lacking, just as the honesty on the Booking.com site. Sad after many years of loyal use and satisfaction.. very disappointed this year !

The service was great! There was an error with room allocation and as the booked room was not available, we got upgraded to a suite which was wonderful as we were celebrating a special milestone birthday. The dinner at the Trevellyn Restaurant was beyond expectation as we were vegetarian and the vegetarian meal prepared by the chef was awesome. The hotel decor itself looked a little tired although it added to the authentic look of the listed building. It was a hot weekend during our stay and although there was no air conditioning, a small fan was provided which made a little difference when sleeping at night. The gardens needed some upkeep and it would have been lovely if the fountains had been working. Overall we did enjoy our stay and look forward to coming back again after it has gone through some upgrading and refurbishing.

This hotel is recommended by a local tour guide. The appearance looks inconspicuous. After entering, it is a hotel with a very miniature facility. The hotel lobby is like a living room, which also meets the style of Shakespeare's town. There is a famous saying of Shakespeare's works at the door of each room. Very interesting, The room is small, the facilities are retro, but very clean, the hotel is sitting on the central street of the town, behind is Shakespeare's birthplace, the town itself is not very big, the distance can be reached within walking distance, the most relaxed city in the whole trip, breakfast is cold buffet, Hot food, choose the main dish, pay attention to the coffee is a single charge, this is a little different from other hotel breakfast

Once again a fantastic stay at this excellent hotel. Mary as ever brilliant on breakfast, always looks after us and the guests. Highly recommend staying at this hotel and the Du Vin chain. The rooms are fabulous and the team are super helpful. Looking forward to coming back in the near future