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You feel at home immediately you enter reception and meet the welcoming staff. The grounds are lovely with a beutiful views of the Volcanoes from restaurant and garden. The rooms have been quirkily set out as streets of houses with a cobbled road (not great for wheeling a suitcase especially when you are right at the back!). Our room was in a small courtyard containing several others on two storeys, it comprised two double beds with ample space adn a large shower/loo area. A hairdryer was provided and water stations were plentiful outside. This unfortunately is where the cons kick in, our room was situated right at the far left of the complex and a busy noisy road ran alongside so during it was very noisy both day and night! Maybe ask for a room on the garden side of the complex which should be quieter! There is a nice pool and the open fronted restaurant has stunning views of Volcano Fuego - which was kindly puffing smoke during our visit! Breakfast was served to order, only 3 choices - We had Omlette - ham/cheese or cheese/spinach - served with mashed beans, tortilla and hot plantain - juice - tea -coffee. It was reasonable but service was very slow especially for tea refils. Overall a nice hotel, with pleasant staff but situated a good 25 minutes walk from the town centre which given the traffic noise is not much of a plus. Would we stay again ? - yes but we would request rooms next to the garden which I suspect were much quieter. Also meaning we didn't have to negotiate the cobbled street with our wheelie bags.