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Me and a colleague booked this resort for a 1 night stay on 18th September through MMT as part of a business meeting with a client based out of Kottayam. We were traveling from Bangalore and reached the resort at 12pm as per the check in time stated in the booking confirmation, but from reception it was told that they've recently changed the check in time to 2pm however it wasn'tcommunicated to us. After talking and waiting for about half an hour they've alloted the room. Below are our specific experience at Paradise Resort, Kumarakom: 1. Food options in the menu weren't available. Said that there is a party going on for another group, so cheff is busy with that and only limited items are available for other guests. 2. We were having a beer sitting at the varantha of our cottage. Then a staff came, said that he's the GM of the resort and told us there is a police officer and group of friends staying in the resort (two cottage after ours), so we cannot have beer in our cottage's varantha. But this group of people were enjoying drinks in front of their cottage and walking around the property with liquor. So we had a little bit of argument, and our point was ”the rule within the resort should be same for all guests.” The GM wasn't ready to accept that and behaved us in an unprofessional tone. He was often saying he's the GM, also said that they've contact with politicians, police and local leaders, so if you doesn't want to stay then you should leave. It was clear threatening and an unacceptable way of communication from a person who should be treating all customers equally. 3. Finally we complained at MMT and vacated the resort 2 hours after check-in. Even when we were leaving, the way staff and GM communicated was inappropriate. 4. After vacating, we've booked Abad Whispering Palms (a nearby resort) and stayed there overnight. It was an amazing experience at Abad and from all staffs. 5. Overall, Paradise Resort management should give some sort of hospitality training to their staffs. I believe some of the reviews they've on google or other booking platforms are paid reviews. At present this resort doesn't even qualify for a 1 star rating.

The stay was very good .all facilities at affordable price. Well maintained property with courteous staff .Thank you priya for arranging the special decoration and cake for our anniversary. Buffet was very tasty the pool area had photogenic atmosphere overall very pleasent stay. I will recommend to my friends also.

They have the best rooms, views. What stands out is that they have a Spa and a tie up with houseboat companies. I will come back again, that's for sure 😀 The resort is situated on the backwaters, so we had a lot of houseboats passing by in front, the staff are really welcoming and accommodating. They welcomed us with energizing drinks and during our entire stay, keep following up on feedbacks, services, provide innovative and informative suggestions which are very helpful for us. 😄 We booked the houseboat through them for the day and the whole boat was exclusively for us. They served us homemade Pomfret and Chicken with Kerela spices, the vegetable curry reminds me of my home. The route was scenic and calm with Mangroves on either side, the winds were so peaceful and the sounds from natural beings around were so exquisite. We had booked the Nirvana Massage which has (1 hour Abhiyanga and 30 mins of Shirodhara) followed by a very relaxing head massage. The therapists were very confident with their massage practices, they opened up all of my nodes of my joints in the back. I really liked Shirodhara massage. Very relaxing.

nice place for a quiet stay by the banks of kumarakom backwaters.it would be nice if you could go with family as there are only four rooms and it could be occupied by the same group of people. rooms are spacious with a good clean toilet. food is also good with inhouse kitchen and a nice cook. as its literally on the banks you could enjoy the backwaters. no pool, but if you know swimming can explore the backwaters itself as the water height is about 5 ft for about 5mtrs near the banks. in house activities could have been better as its a small property with limited space for any exploration. its also very near to house boat jetty, bird sanctuary and main roads.

Best rooms and best views. Very nice ambience for a family vacation. The meandering pool villa is the best if travelling with kids as it gives direct access to the pool right outside the villa. The food at Ettukettu restaurant was also very yummy!! Want to call out Rahul, Kavi, Gloria and Anju for their brilliant service!!! Thank you for a beautiful stay!