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We booked the hotel almost 2 months in advance. We booked 2 separate rooms. Upon our arrival, there were only 2 staff members at the reception and it was impossible to get the bags up because of how inconvenient their layout is. You have to climb up a set of 7-8 steps, and a rocky road to reach the hotel. After this already draining task the receptionist informed us about how their ACs aren’t working because of a thunderstorm the day prior, and how there isn’t anything he can do about it. If we knew this information a day prior, we wouldn’t have continued our stay in the hotel. The weather outside was 31-34° c and no one could’ve stayed a night without the AC. They gave us 2 rooms that did have AC but the temperature would’ve go below 23/24°c and it was as good as having no AC. The room was also much smaller than mentioned/shown in the pictures. The staff wasn’t helpful and upon a lot of convincing they said that they were able to get 4 of us 1 room at an extension of their hotel about 5-6 minutes away. We argued with them stating 1 room is clearly not enough for 3 adults and 15 year old, and that our booked was for 2 rooms, so it’s their responsibility to accommodate the same. Overall a terrible experience and the hotel had a complete lack of staff. I wouldn’t recommend the hotel to anyone else since the staff lack the basic courtesy to inform their clients about any problems occurring in the hotel which can clearly affect their stay. The extension of the hotel ended up being much better since it was recently renovated, had a better location & most importantly had a working AC which was a must during the summer here at Como.