Search Best Hotels in Otaru

"This was the worst value-for-money hotel of my trip. I'm not sure what happened, but hotels in Sapporo and Otaru that Saturday were all several times more expensive than usual. A room that typically costs a few hundred yuan jumped to over 1700 yuan. Luckily, I checked before check-in and the price had dropped a bit. I spoke with Trip.com, and while the hotel wouldn't refund the difference, Trip.com did, for which I'm very grateful. It's a 10-minute walk with luggage, which would be tough if it were snowing. There are many other hotels in the area, so it's worth looking around."

"Near the canal and if that's what you are looking for, this is the hotel for you... Other than that, average breakfast, good service from the staff (which is basically everywhere in Japan), simple room..."

"Had a very enjoyable stay at Granbell Hotel in Japan. The hotel is clean, pleasant, and has a comfortable atmosphere, which made the whole experience relaxing. The staff were consistently nice, polite and very helpful whenever assistance was needed. The lobby and common areas felt well-maintained, and the overall environment was welcoming. One particularly convenient feature is the hotel’s water dispensers, offering free-flow cold and room-temperature water, which was great for refilling bottles throughout the day. Overall, it is a hotel worth recommending and one to consider staying at again in the future."

"The hotel is a renovated old building with a great sense of history. The front desk service was warm, meticulous, and thoughtful. They offer complimentary red wine in the evenings, and breakfast is served in an English afternoon tea style, which is very charming. However, I only had breakfast there once during my two-night stay. On the other other morning, I opted for some salmon onigiri, Hokkaido desserts, and hot tea from 7-11, which was very satisfying. The hotel is conveniently located close to the Otaru Canal and the Music Box Museum."

"We stayed at Grids Premium Otaru as a family of three in a room with three beds, and the space was very good by Japanese standards. We loved the vibes of this new hotel — the lobby is very cozy, and the overall atmosphere made our stay extremely comfortable. The location is excellent, within walking distance from Otaru Station, Otaru Canal, and nearby attractions. From our room, we enjoyed beautiful scenery overlooking the Otaru Canal and the sea. It was snowing during our stay, which made the view even more magical and memorable. The room is well equipped with a good air system, allowing us to choose between heating or air conditioning. The windows can be opened slightly for ventilation, which we really appreciated. The beds were soft and very comfortable, ensuring a good night’s rest for all of us. The shower, toilet, and sink are all separated, which made it very convenient for everyone to use. We also enjoyed the onsen in the hotel. Although it is small, it feels cozy and relaxing. The outdoor onsen is a highlight — open to the sky, allowing us to enjoy the falling snow at the same time. Access to the onsen is secure, as the doors only open when tapped with the correct men’s or women’s room card, which made us feel safe and reassured. The hotel also provides practical facilities, including two washer-and-dryer machines and two microwaves on Level 1, which were very convenient during our stay. A Lawson convenience store is located right next door, making it easy to grab snacks or necessities anytime. Overall, we thoroughly enjoyed our two-night stay here and would highly recommend Grids Premium Otaru, especially for families looking for a comfortable, well-located, and modern hotel in Otaru."

"The best thing about this hotel is its location next to the canal. We booked a triple room with canal view. We can see the canal from our room. However, the furniture inside the room and also every where in the hotel are quite dated. My mum said, if anybody can remove the cupboards then that is even better. We parked our car behind the hotel. We were charge 1200yen for the use of the car park. Then there was a charge of 150yen per person for the onsen fee which was collected at the hotel regardless you use the onsen or not. The onsen is located at the central building. So the guests have to transfer to the central building at the 1st floor or 7th floor to get to the onsen. The onsen is quite basic, with only one pool. The laundry room is located at the level 1. Cost is 400 yen per wash and 200 yen per drying. The bad thing is, similar to other feedback online, one dry cycle is not enough - so it’s a waste of time (or money). Tried the lonia restaurant at the level 1 for dinner. It was quite decent although not the best."

"The location is not at the central Otaru but it is about 15 minutes drive to the central attractions. Service is not the best. Check-in strictly at 2pm. Arrived close to 1pm but was told cannot check-in and need to wait until 2pm. Came back at 1.40pm still told the same statement to wait until 2pm. The upside is the hotel is directly connected to AEON mall. Don't expect much from the AEON. There are around 6-7 eateries only. You can buy some fresh stuff if you like. There is post office in the AEON mall which you can mail you things back. Parking in the hotel is not free. Chargeable at ¥1,650 per day with multiple entry allow. Breakfast option is not great. You can get better food outside for the pricing unless it is included in the room package."

"The B&B is very close to Minami-Otaru, and opposite is the steam clock, hello kitty 2025-07-20 | Published in Shanghai | Travel with family The B&B is very close to Minami-Otaru, opposite is the steam clock, hello kitty, and there are also check-in spots such as the Kitaichi Whistle Museum and the Music Box Museum nearby. The room facilities are new, with dry and wet separation. We arranged four beds for three adults and one child. The boss and the administrator are also good people, worth recommending."

"It's a nice place, close otaru station. Onsen very comfortable and relaxing. I ate ice cream all taste Breakfast very fresh and delicious...I luv it so much. If I going to Otaru I will back."

"The guy at the counter at night was very friendly and, to my surprise, spoke excellent Chinese. This greatly reduced the fear of traveling alone and not being able to speak the language. The tatami room was very comfortable and easily slept six people. There was a large floor-to-ceiling window overlooking the Japanese-style garden. It was a truly immersive experience. I'd definitely visit again if I had the chance."