Featured facilities: Parking, Laundry service (on-site), Restaurant
Very Good
154 reviews
8.5/10
1 night
From US$52
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9.6/10
Amazing
GGuest UserWe booked the best room on the top floor and spent 7 nights at this high end and extremely expensive ryokan/hotel. Here are the pros and cons:
PROS: The food is amazing in terms of presentation, gastronomy and service. The place is immaculately clean. The views a fantastic! We got comfortable Yukatas and overall the place has a very nice traditional vibe.
CONS: They seem to be completely inapt in hosting people who don’t speak Japanese. No one speaks English at this place. None at all! They write that we can “press 9 and call the reception”, but once you do it – you can’t have any conversation with anyone at all. Even when you get down in person to the reception, no one can really communicate with you, even with Google Translate.
They exhibit zero flexibility. The approach is – it’s our way or the highway. All is extremely polite, but no left, no right! Can we have a laundry service arranged? The answer is “no!”. Can we communicate with you via WhatsApp or email? – No! Can we come later to breakfast? No. Can we have dinner at a later time, since we can’t come earlier just this one day? No! Basically, if you want to sleep a bit later during your vacation – forget it! Either show up at 8 or 8:30 am for breakfast, or go hungry! Can we buy your Yukata? – No! Also, we were asked to indicate every day what time we intend to go out – something that adds pressure, as on vacation one may want to improvise, rather than plan ahead their outings.
Given that this place charges exuberant prices, the lack of the most basic hospitality features (communication, laundry, customer-focused flexibility) is astounding! We now staying at another Ryokan, 90 minutes away and see that everyone can speak some English and the place is much more focused on the needs of a foreign traveler, as opposed on preserving the holy rigidity of an existent system.
GGuest UserMy 3rd time staying at GRIDS Premium, within walkable distance from Otaru Station and, easy access to Otaru Canal, clean and cozy room with Onzen at top floors, for sure will come back again!
SSuperspiterfireOverall, the hotel's design is quite good. The exterior and some decorations incorporate the distinctive red brick architecture of Otaru, giving it a strong local character, which is definitely a highlight. The location is also decent, about a 10-minute walk from the station, which isn't too far even with luggage, and it's right next to the canal. The staff's service attitude was excellent; they were generally enthusiastic and willing to offer help proactively, which left a good impression.
However, the hotel's hardware facilities are relatively average, a bit of a letdown compared to the appealing exterior design. The sofas in the lobby lounge area were visibly damaged and looked old, indicating mediocre maintenance. The room layout was also quite compact, feeling a bit cramped when in use, with not much space left after putting down luggage. Additionally, there were damaged areas on the wallpaper inside the room, showing a lack of attention to detail in maintenance. During my stay, the air purifier also leaked, which affected the user experience.
As for breakfast, the variety and taste were quite ordinary, without much distinctiveness. It felt pretty standard overall, but the price was relatively high, offering only average value for money.
VverazheConveniently located within a 10-minute walk to Otaru Station and the canal. There's also a direct bus to Mount Tengu right outside the hotel. The hotel has a bit of a vintage feel, and the rooms are quite old-fashioned in style. The window view from the top floor restaurant is truly beautiful. The 11th floor offers a Western-style breakfast, while the 3rd floor has Japanese set meals, so you can choose what you prefer. There's also a large public bath on the 3rd floor for soaking.
GGuest UserDo NOT choose this hotel for skiing!! Unless it's half the price during the same period, I'll never pick this place again. Prioritize other hotels with shuttle buses to Otaru Station.
First, the location: This is Otaru-Chikko Station, two stops away from Otaru Station. The nearest convenience store is a 10-minute walk outside. Although there's a mall downstairs, its operating hours are 10:00 AM - 8:00 PM, which is the only time you can use the indoor passage. Most restaurants close around 7 PM, so it's really inconvenient to find food after skiing.
Second, it's really old! The carpet in my room type was dirty, the bed was rock hard, and the pillow felt like a worn-out cotton pillow – small and flat. The worst part is that after sleeping, my head developed small bumps and became very itchy!! I don't know if it was fleas, but it made me scratch my head for the next few days. The hygiene is truly concerning.
This hotel has no coin-operated washing machines or laundry rooms, only individual dry cleaning, which is very expensive. This is super inconvenient for skiers staying for an extended period.
frankly, the only good thing about this hotel is the room size; everything else is a huge letdown.
GGuest UserRoom: The room was spacious with a vintage decor. The twin beds in the double room were also quite large and very clean. We had a great view of the canal from the window.
Location: It's about an 800-meter walk from JR Otaru Station, or a taxi ride costs around 800 yen. I'd recommend taking a taxi when it's snowing. The seaside is just 400 meters away.
Facilities: You can pick up various samples on the first floor of the lobby.
Breakfast: The breakfast was incredibly rich and delicious! The sashimi was super fresh, the fried dishes were excellent, and they even had Hokkaido milk.
SScudLimCozy Inn is superb, can easily be reached by bus or by car. Plenty of parking spaces. Room is big and clean. Close to Aeon and Daiso. Walkable to the canal if you are not driving. Check in uses machine and strictly only after 3pm, so do not come early. Overall, I highly recommend!
AAnonymous UserIt was a cute boutique hotel with nice bonus facilities! Room is nicely designed and functional, with warm colors feel homey and comfy. Too bad we didn’t get the bath tub room as they were fully booked. Views from the window is mountaneous area, very nice! Bed and pillows are comfortable. Surface area for stuff are generous and practical, even enough space for sofa. Too bad they don’t give free coffee or at least instant coffee, only tea. No onsen. Music box night was awesome! Feels like a romantic dinner setting, but the smell of lamp oil was too much, gave me headache so I couldn’t stay for long, even though I would love to support the hotels and all of the polite and friendly staff by dining there. Staff are wonderful, smiles and polite and professional! During this trip we felt like Japanese staff in general are becoming a bit cold toward tourists but this hotel’s staff are not like that! We appreciate you guys. Thank you!
GGuest UserThis apartment offers a practical and comfortable stay, especially for those looking to explore Otaru on foot. We appreciated the basic utensils and cutlery provided, making it easy to prepare simple meals. The thoughtful inclusion of toothbrushes and toothpaste was a nice touch, and the microwave was handy for quick reheats.
Comfort is well-addressed with one air-conditioner and a heater, ensuring a pleasant temperature regardless of the weather. The washing machine was a huge convenience, and we had options for drying clothes either on the hanger stand inside the room or on the balcony.
The location is a major highlight, being within easy walking distance to both Otaru Canal and Sakaimachi Street. We also found it convenient to have a Lawson and various eateries nearby, though it's a good idea to check their opening hours as they can vary.
Important Considerations for Your Stay
While the location is excellent, it's important to note that the road leading to the building is steep. This could be particularly challenging if you're driving, and we would not advise driving during winter due to the road conditions.
For those with a car, there are two parking areas available. The closer one has three slots, while a slightly further option offers approximately 12 slots. Keep this in mind, especially if you prioritize a closer parking spot.
GGuest UserPositive:
1. Great Location decent size room with double sized beds with big space to move around compare to most other Japanese hotel
2. love the indoor parking at basement garage, especially during winter no snow cleaning required every morning.
Negative:
1. lift is out of service, very inconvenient for people with big luggage, had to carry all the way up to the 3rd Floor.
2. Fake carpets on stairs, almost tripped over couple of times.
3. Owner never responds when assistance needed, upon on check-in, the pin code been given is useless because the room door are always unlocked, actual key is placed on the table in the room. Tried to contact the owner via WeChat WhatsApp line phone calls none of above responded, just seemed like the hotel is unmanned the whole time.
4. Had a little incident one morning where one of the guest parked his car right front of the parking garage door, which blocked my way out, again had to contact the owner, never responded, got no choice but to contact police for help.
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What is the average room rate at Parking hotel in Otaru?
The average price for hotels in Parking in Otaru is US$261 on weekdays and US$288 on weekends (Friday to Saturday).
What are the popular hotels with Parking in Otaru?
What are some great luxury hotels with Parking in Otaru?
If you're looking for premium services and top-notch amenities, there are plenty of luxury hotels with Parking in Otaru to choose from. Otaru Retreat by Onko Chishin (from US$644) is a highly-rated luxury hotel.