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No reserved parking for hotel guests. Guests have to walk in the winter cold, and unfortunately during my stay all the surrounding car parks were full due to an event at the arena directly adjacent to the Westin. So a good 10m walk. Subsequent days, the parking directly adjacent to the hotel was available. Unloading of luggage wasn't as swift as hoped, a sole female receptionist had to struggle with my full sized heavy suitcases. She was helpful and tried her best with my family helping. Waiter at breakfast irked me - after waiting for water for some time, my father in law tried to help himself to a jug, only to be told ”this is not for you - this is for lunch time”. Obviously unacceptable and I made the person very clearly aware of that. Hardware fantastic. Beautiful design and generous rooms. Great gym. Aesthetically the entire hotel is great and with understated style. Compared to other five star hotels in Japan the concierge is a particular weak point. I've been blessed in previous Japan trips with concierges who are helpful, give great advice and tips on restaurants, bars, sites; however Westin Yokohama concierge was unable to recommend any nor was it able to help. secure any bookings. The end result whether intentionally or not, always seemed to revert back to a recommendation of their own hotel restaurants. Is it the inexperience? Is it the training or lack thereof? Whatever it is, until it is rectified I cannot fully recommend this hotel.

The Regency Club staff at this hotel are some of the best in the industry. Staff that made our 15 night stay feel like home: Shoko, Risako, Chiaki, Shelley, Futoshi, Bianca, Mizuki, Hsegawa and some others but unfortunately I didn't get their names. They helped me with all me needs and questions including helping me with reservations and travel plans. They all speak English and are super patient with families. The rooms are super clean and modern. Housekeeping is amazing and made sure our baby diaper pail was changed each day and every inch of our room was clean. I opted for a suite which had an amazing bathroom with a super big tub. The blinds are automatic and the views are great. Breakfast buffet had so many choices and was so good. Hotel is 2 blocks from an amazing waterfront park and a 10 minute walk to Yokohama Stadium. 5 minute walk to Chinatown as well. The train is also less than a 5 minute walk and there is a 24 hour Lawson right across the street. Oh yea, a really special thanks to the bell-woman who waited with my luggage across the street in front of Lawson with the taxi while I ran back to my room after realizing I forgot my phone in the room after checking out.

At the top of a downtown tower is the Oakwood Suites Yokohama. Upon arrival; after parking in the hotel's underground car park, we arrived at the reception with a breathtaking view of the city of Yokohama and Mount Fuji in the distance. Our rooms were fantastic and beautifully decorated. They were very large with a large, very well-equipped kitchen, a magnificent bathroom, a washing machine and a breathtaking view of the harbour. The cleanliness of the room and the hotel was exemplary. We had a very pleasant stay and all the hotel staff were very welcoming and friendly.

There is nothing to say about the cleanliness of the rooms or the convenience of the surrounding environment. It is very disappointing that I felt the quality of the employees working there were poorly trained, which is not appropriate for a hotel in this kind of price range. The front desk and baggage desk personnel were so unprofessional that I felt it would be better if they were mechanized.

Subway is just right below the hotel to get you anywhere. There are a few malls nearby, if you're intending to just stay near the hotel. Amenities are conveniently located in the lobby. Starbucks is located in the hotel, if you wish to grab a cuppa in the morning. The staffs are friendly and are more than willing to help. Overall, I wouldn't mind staying for a longer period of time.

Nice room, nice bed, nice environment, nice service, nice tv Nice room, nice bed, nice environment, nice service, nice tv, The location is really convenient, there’s a convenience store on the ground floor. The lobby is at 20f with a very nice view showing the whole harbour. Front desk is very kind and helpful. You can get all the things you need at the self service area. Parking is not free but still acceptable and convenient. Remember to give the parking ticket to them to get a parking discount.

Our conference was next to the hotel so the access was perfect. It is also located near many shopping malls, shops, restaurants, etc. so it is convenient. In addition, it is also near to a subway station so going into Tokyo or other destinations is easy. The hotel itself is nice, clean, with good facilities. An excellent stay!

駅近で周辺には商業施設も多く非常に便利です。 フロントの対応は非常に素晴らしく、気持ち良く過ごす事が出来ます。 この様なチェーン系のホテルで難点と言って良いか微妙ですが、アメニティ類と朝食だけはどうにもならないレベルです。 それ以外は清潔感のある客室に加湿器などもあり、非常に満足出来るかと思います。

Neatness is Toyoko's consistent style. But the location of this hotel is a bit far away if you have large luggage. Also, don’t be tempted to store your luggage a day in advance or after check-out. This store refused. If you plan to store it after checking out and then come back to pick it up the same day, I advise you to give up this idea. Because I tried, and all the itineraries were disrupted by the hotel's special rules.

Although it was a hotel for adults, the exterior and interior were not much different from a regular hotel. The interior was spacious and easy to use, just like an adult hotel.