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The facilities and services are not satisfactory...remote AC does not work well and the advice is self-service From check in and check out...the breakfast is good, there is a self-service laundry nearby...the picture does not correspond to the hotel, yes

The room was very clean and the service was very friendly. The most impressive thing was that the waiter asked me for a tip, but the language communication was not smooth. It was the first time he was called a ”foreigner”

First time I and my family stayed at this resort on December 2020. The room that we have stayed is flooded due to monsoon season. The window silicone is old already that cause the rain came inside. The water pipe also has been broken. We have to change our room from room no 107 to no 106 then lastly to room no 112. The room is spacious for family. The service quite good. Staffs response immediately that day. Thanks to them. The pool is nice and spacious. My sons love the pool very much. It makes our holidays happy. Thank you.

With no presence of 5 star hotels in Kuala Terengganu, I had to find the best alternative. I was lucky to find Valya Hotel, situated in an area called Gong Badak. If you are having a hard time finding the perfect hotel, I think your search should end with this hotel. Look, I am someone who values good quality and top rated hotels for a comfortable stay. This hotel has many of the things I was looking for: - Free WiFi - Elevator - Close to shops, eateries, convenience stores (e.g. Jakel, Mydin, Watsons, 7-11, pharmacy etc) - Close to airport (less than 10 minutes) - Basic bath amenities and in-room slippers provided (towels, toothbrush are available) - Strong rain shower pressure, proper bidet These factors would suffice to ensure a comfortable and relaxing experience. The price point is extremely affordable. I booked a Superior Triple room with window. Although there is no ”view” from the window, you can still have some light shining through, for a less claustrophobic environment. Other things that were missing, but acceptable at the price you are paying: - No breakfast - No in-room safe - No dedicated parking space for hotel guests (more on this below) - No view from window (as mentioned) My main gripe will be parking, as mentioned by other guests who reviewed this property as well. As there are many shophouses, you should expect a chaotic and congested area full of vehicles during the day. Parking is chargeable at RM0.60 per hour, and you can pay for parking at the various stations around the parking lot, with some not functioning at all. It is a challenge to find space close to the hotel, and you will end up having to move your car closer to your hotel when the congestion clears up in the evening. Another plus staying here will be a self service laundromat on the other side of the row of shophouses. Overall, Valya Hotel is a perfect hotel for a comfortable stay in Terengganu. You can reach the city centre in mere minutes, and the airport is within close proximity. Highly recommended!

Convenient location with plenty of food outlets, bank and shopping mall nearby. Hot & cold water dispenser available at corridor, easy to do coffee in the room.