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I fell it is very good

Also below CV19-Bedingungen I expect a hotel that adheres to the facade with four stars to a lot more. Every morning the same processes, coffee in ToGo cups in a paper bag together with a apple and wooden knife, incrusted ”sandwich” in alufolium with always the same coating ( disk cheese disk cooks******e dry without butter). With some luck it managed to not shake the coffee and everything is dry. But this a piece of fruit is now beautifully warm. Or it's all swept and the day and breakfast is ”saturated”. No trace of a table, a normal cup, a normal beet etc. Eating from the hotel kitchen is unfortunately not worth the price. Carpaccio is beautifully made and fully frozen in the middle, so fresh is different. The hamburger on the one hand is “mini” and in the dry bread that falls out when looking (13€) are a joke, unfortunately not funny. Bach now several stays, forcefully as everything else is closed, I will change immediately as soon as alternatives are available. Hotel itself is clean new and modernly furnished, but dues is destroyed by the circumstances described above DANGER!!!!!

The good: Overall it was a good experience. My wife and I stayed there for 4 nights on a business trip. The hotel looks very good well kept, the room was very clean. We could tell that everyday the cleaning staff cleansed the whole bathroom. Fresh water in the room everyday, for free. Nothing to point out about the staff, they were quite nice. Really a 4-star hotel. The bad: We only had breakfast included because we had to spend the whole day away working. We got to the restaurant very early, about 7h30 am and the place was absolutely crowded with a large group (we could tell it was a group because they were all asian). Next day we had to sit outside for breakfast for the same reason (there are heaters on the terrace but they are not sufficient). We only had dinner in the restaurant once. It's either burguers or the HEALTHY Food&Beverage options. We ordered BOWL DA ESTAÇÃO and SALMON POKE. It was nothing special and quite expensive. On the last night at late hours, the room next door decided to have a party with loud music, loud talking and slamming doors. We called reception and they promptly intervened. (I think it should be a general policy in alls hotels to separate ”business” and ”vacation” guests.)

You get what you expect, but sometimes it gets exceeded. We booked this nice hotel by chance. Due to Corona we were unable to go to Spain, instead we had to look for an alternative and luckily we found this great hotel! Honestly, I think we found a better place instead of Mallorca and the only time we got disappointed was when we realized: time is over, we have to go back home. The new hotel offers all comfort you are looking for. Despite of the fact that the amazing rooms are spacious and full of high quality materials, also the hotel ground is carefully designed. The beds are cozy, all is clean and the room-service is perfect. Each room has a minibar with reasonable prices. Enough storage space is given. The shower works perfect, also inside of the bathroom you have enough space to put your stuff in. The room itself is sound-proof except the doors. If there is some noise outside you might hear it until people are gone into their rooms. However, that is the only point of critics. The restaurant is also spacious and you feel cozy while having a lunch or dinner, the swimming pool is huge and also nice designed. There are also enough sun-beds and umbrellas. All dishes can be eaten on the terrace and lounge area close to the pool. Wherever you are, the Wi-Fi Connection is working perfect and really fast. The breakfast is great! Nothing to complain about. Fresh juices, warm dishes either from buffet or a la minute can be ordered. Due to Corona the buffet is not accessible by you but you get served from the absolute friendly staff. These guys (ladies and gentlemen) do a great job to make you feel comfortable and cozy. A warm welcome was given to us at the reception when we arrived the first day. It continued each day when we met someone else from the staff. We also loved it to have a private chat with them from time to time. Thanks also to the lady who we kept busy providing us a table outside on the terrace at breakfast time each morning. Even the tables and chairs were wet each morning she took care that we got a dry one. Even on rainy Thursday morning she expected us with a welcome “I was waiting for you …” - with a big smile on her face knowing quite well we would not sit outside when it is raining – *lol*. Conclusion: great hotel, great staff, great style. Perfect place and a strong recommendation from us to visit this hotel!

Quality price ratio for 4 days is CORRECT but without any more Major problem the kitchen staff is poor, I don't know whether it's the wake that bothers them or not, but if you don't like what you're doing changes of job. The beginning of a day is thought to be pleasant, and thanks to these ladies it is the opposite, we are attacked when there is no more coffee, believe that we will have to give it back to ourselves as we have the orange juice, the milk, ect... Otherwise it's overwhelming the little you will have because the coffee machines are never filled, and the cold coffee in the percolator is IMMONDE, and for breakfast you don't hope to eat your hungry because apart from bread, a butter stick , a banana and a yaourt you'll have nothing else shortly except that, the cleanness of the rooms is not incredible but it is correct, it's also bad that the terraces are shared but good is a youth hostel Fin word de l'histoire, it was not incredible at all

for the price I was expecting 5 stars. A few things I see as less than this ; the spa was beautiful however, for the duration of our stay the spa wasn't up to full use - the tap didnt work, the sauna and steam room were both out of order .. turning a spa into just a pool. And some of the tiles in the spa were all lifting up on the floor. the mini bar was all an extra cost - which isn't unusua, l but considering the other hotel in lisbon that we stayed in first, was 4 stars and they INCLUDED items in the mini bar this was a downgrade from that. The air con in our room was AWFUL , again the first hotels aircon was amazing then we came here and we barely slept the whole time because the room felt warm, we told reception and they came to check it and told us it was fine, but it clearly wasnt. One of the vents wasnt even working. No coffee machine in the room which I expect for a hotel of this level. and for all of the above we werent even offered anything for the inconvience. the positves were the breakfast was amazing worth every penny, so much choice, the bartender was very good, and the hotel was beautiful and a fairly good location. however would stay in the other hotel if we returned- better value and quality.