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We booked for 5 nights. Were told it was a double bedded room. It had a 3/4 bed with broken springs with chipboard nailed in place to replace the correct springing. There was only one chair for both of us to sit on. The bed was too high to sit on as your feet wouldn't touch the floor. I had just had a hip replacement and so my wife had to half sit and half lie on an extremely uncomfortable materess. The water was never hot enough to bath or shower. The toilet seat was broken. The food was dreadful. We ordered steak one night with vegetables. It arrived almost raw (I asked for mine well done). All that was on the plate was a steak and potato chips (crisps) no vegetables at all. Another night I ordered shrimps with salad and pasta. It only had 4 half shrimps, no salad and a plate of cold pasta. We left a day early as we needed to shower and clean up and couldn't sleep as the bed was so uncomfortable (room 104) The manager was extremely rood when we asked to get something done about it. I wouldn't give this hotel any more than a 2 star rating and advise everyone not to book to stay there. It completely ruined our stay in Portugal!!

The Hotel reached the expectations it had, as I already knew the development and maintain the quality of service and facilities. Regarding the price, the value presented by Trip was extremely competitive in relation to the other agencies for the same service conditions, and even in relation to the price that would be charged by the Hotel itself in a direct booking (which I cannot understand...). The breakfast provided was of excellent quality and quantity. The service was excellent, with all employees in service at the hotel in these 2 days of friendliness and efficiency far above average. However, I was a little disappointed that the Trip agency had not yet sent me an Invoice for the amount paid. The only certainty that I have that the payment was made, was given to me by the Hotel receptionist who told me that the rooms were paid for, but that he could not issue me an Invoice as the payment had been made to the Agency - which is natural !). In this situation, the lack of an Invoice was very unpleasant because I booked and paid for 3 rooms (for us and 2 other couples friends) and until now I don't have any proof of payment to ”do the math” with them.

I was a few years old, with a great deal of love for the hotel and its quality, and since the pandemic I didn't visit it, I decided to return with my family in this Easter and I was disappointed. A very low breakfast for a 5-star hotel, I've been to other 4-star hotel chains far better. A little lunch with little variety and quality left much to desire, still missing more than 30min to the close, when many people were still coming and they didn't put anything back and was, almost everything almost empty. I asked a tuna bague in the hotel bar and the bread seemed to have days, they should not present it to a client. Pascua lunch also left a lot to desire, the quality of the meals is not the same, it is weak for the value requested. They wanted to renovate the hotel and lost other very important service quality for their score.

The hotel is located in the heart of the city centre, in the heart of the city centre. The coffee is very bad, unforgiving in Portugal and in a establishment of this level.