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Definitely not a 5* hotel can’t believe it is advertised as this because it is far from the truth, the hotel had added photos of a pool that didn’t exist (from another hotel) and all bars around the apartments were closed and scaffolded along with the sun beds stained and falling apart. There was no entrance and we had to buzz ourselves into a gate at the front of the property with a small reception a short distance after. The paths needed de-****ing and the entire place felt like a ghost town with boarded up windows. There was no bar in sight and the nearest supermarket was 10 minutes away. We stayed no longer than 2 hours before booking another hotel (pine cliffs) as there was no way on earth we were staying. Luckily the staff were understanding at reception and refunded the amount payed. Wouldn’t recommend overall.

We have driven past this hotel on many occasions over the years, but decided to give it a try during a recent long weekend break in the Algarve and so pleased we did. It's a lovely little hotel, immaculately clean throughout and very friendly staff. We had a room with a balcony overlooking the pool which was delightful. The rooms have everything you need and an excellent walk-in shower. We asked for a kettle and got one. Breakfast is plentiful with a selection of hot and cold food. The pool area is very nice with plenty of sunbeds. Very relaxing. The hotel has a licenced bar and the prices are very reasonable. Fortunately, we had a car so could get out and about which might be the only drawback if you didn't have transport - the hotel is somewhat off the beaten track in terms of local amenities. The restaurant next door wasn't open during the time we were there which meant we had to drive in order to get lunch/dinner but that wasn't a problem for us. Really enjoyed our short stay and wouldn't hesitate to return. Highly recommended.

We did the Wowcher mystery holiday and ended up with this fabulous hotel ! The apartments and staff are incredible! The whole complex is very clean and tidy ! The food at the restaurant is very nice and plenty choice , the drinks at the bar have a great choice and I need to give a special mention to one member of staff who literally ran around and was an absolute super star our whole visit , he practically ran the restaurant and the bar single handedly the whole 4 days we was there , his name is Fabio

The whole place was amazing. The facilities were top notch, the staff were all fantastic and the whole experience was brilliant. The bed was nice and big & clean every day. Breakfast was so good & breakfast staff were all great. The pool area was a perfect size for a relaxing holiday, not empty but not too busy to be able to enjoy yourself. Perfect location, only a 20 minute walk to the marina and the scenery on the way down was amazing. The staff at reception (especially the young man but didn’t catch his name) were extremely helpful with any questions and we managed to get into our room on the first day at 11am which was so handy. The hotel really made mine & my partners experience incredible and I would recommend to anyone!

Our 6th amazing stay at the JZS and wont be our last! We had a 9 night stay over the May half term. This hotel has a way of making you feel special from the moment you arrive at the front door. The staff are without a doubt a real credit to the hotel and make leaving so much harder. Special mention to the following employees: Ajay, Sunhil, Frank and Churro-Joseph (apologies for any misspelling) - front entrance. William - reception team. Hassan, Divesh, Jude, Prashant, Favia and Lalit - Imperium restaurant. Abdullah (beach supervisor) and Santosh - as part of the beach team. Yasiru and Jouliano - Al Nafoorah restaurant. The hotel is always spotless and smells divine (still sad I can no longer purchase the reed diffusers that smelled of the hotel to bring home). I know there are a lot of 5 star hotels in Dubai but I dont think you can beat a Jumeirah hotel. The JZS is a little quieter than the others because perhaps its on the palm but we prefer that. Being able to use the other hotels as part of the half board package (Jumeriah Flavours), which we did (Shimmers now being the absolute fav) gives you the best of all worlds. They have now reintroduced the shuttle bus service which runs during the day and mid evening to the other Jumeirah hotels and Mall of the Emirates. The spa is also a must do if you get a chance! Definitely the best one we have ever been to. I do have to point out the one (small) issue we had which was housekeeping - despite there being 3 adults in the room, they only seemed to leave 2 of everything (glasses and towels for example) even though we made a point (on more than 1 occasion, there were 3 of us). I did have to raise this a few days in a row as it appeared to fall on deaf ears - however, they got there in the end! Now off to book next years trip back to the JZS......

We found this little Gem back in 2017 having stayed at the Hilton end on many occasions, came back 2018 and 2019 and this holiday is the first time back since Covid due to travel restrictions. Like all hotels in general, prices have more or less doubled which is disappointing. Many of the staff from back in the day from both the Hilton end and the As Cascatas end are no longer there from before Covid time, which is a shame. If I am honest, the hotel (and Hilton side) has lost a little bit of the friendly feel it had. It did not feel the welcome upon arrival, or when speaking to the staff in general. It had a different feel this holiday. Still a great place close to the Marina, but far enough away you have the peace. Spacious, house keeping are excellent everywhere clean, tidy and lovely. Before Covid, they were cracking down on sun bed hoggers, placing towels down at 8, then going away for the morning. Despite the signs saying towels will be removed after an hour, those beds were lying empty for long periods, when you had couples and families looking for sun beds. It used to be a problem, then the cracked down on it, however the problem is back and very annoying. I just hope that they control the prices a little, as if it keeps going up, may have to look else where.

amazing