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Given the reputation of the 21C Hotels, we were expecting a much nicer, much more comfortable experience. I do want to say that the hotel staff was very friendly and very nice although other than check-in, we did not really have a reason to interact with them. The oddest thing about this hotel is that there is no place to park! You cannot drive up to the front entrance to unload luggage. There is a city parking structure behind the hotel but there is no direct entrance from the parking into the hotel so one has to walk around the block just to get back to the front door. One of the staff came out to help with our luggage (while we were parked on the street) and the poor guy had to literally lift the luggage cart from the street onto the sidewalk because there isn’t even a sloping handicap portion of the curb to roll the luggage cart. The management needs to re-vamp its website to state clearly that when you book a “bed and breakfast” package you are not really getting that—-breakfast is not served Monday, Tuesday or Wednesday and the grab and go breakfast—which is available to anyone staying there—consists of some apples and granola bars. Not impressive. Breakfast is served on Thursday and Friday with brunch on Saturday and Sunday. The website should state exactly what one is getting and it does not. The hotel, despite its few art installations, is cold and austere looking and feeling. Our room was oddly shaped and badly designed with random floor lamps which provided almost no light and a large entry hall with no lights at all. There was one very uncomfortable chair and one table placed next to a chaise lounge which was pushed up against a cold floor to ceiling group of windows. There were no comfortable chairs in which to sit to do computer work at the table. And the beds were also uncomfortable with lumpy hard pillows. The hotel looked clean and our room and bathroom were clean and we truly appreciated the mask mandate. We had planned to stay a few nights, but because the beds were so uncomfortable and the room so dark, we checked out the next day and went to another hotel.

房間驚人的小，完全不像在美國的酒店，恍惚間會覺得是東京的酒店。小小的房間主要就是一張床，沒有桌子，有片窄窄的小桌板摺疊在壁掛的電視機下方，小桌板放下來了，衹能撅起屁股坐在床沿上，沒有椅子。前台説床頭的一個小綠凳原本打算放床邊配合摺疊小桌板的，結果床邊到牆的空間不夠放凳子。沒有衣櫥，是敞開式的，長度不夠我掛裙子。沒有咖啡機。每個空間都很侷促。因為剛裝修好新開業，房間裏還有味道。想開窗透氣，無奈窗户衹有玻璃，無法打開。中央空調噪音出奇的大。總之，酒店雖然有點設計的文藝範，但是非常不舒適，不適合商旅出差住宿。

Amazing easy check in. The hotel was great and provided almost everything we needed. Just no hair dryer but not a deal breaker I brought not own anyhow.

We stayed for two weeks extended stay. Check-in was flawless. Housekeeping insured we had everything we needed and never hesitated to get us anything we requested. The morning breakfast was extensive and fresh everyday. Front desk staff offered us a cool bottle of water each time we arrived at the end of our busy day. Friendly and excellent service all around. The hotel is a bit tired but everything is functioning and clean. The gym is well equipped and in perfect condition. One of the best gyms I have used in my extensive travels. The smooth operation is due to the leadership of the General Manager Brent Hageman. He runs the hotel like home-away-from-home and treats his staff like family resulting in a very upbeat and friendly atmosphere. The Front Office Manager, Kristin Manibusan was very helpful including helping me get my Uber app up and running! This is our second stay but will not be our last. When you travel and know what to expect in advance, it takes away a lot of stress. Thank you to Brent, Kristin and the entire team.

Great furniture Quality is good I love it