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I been going to this hotel for 2 yrs every month for a staycation to get away. This one time hotel guests arguing in hallway disturbing guests cops called. Cops came bck 2nd night banging on guest door wellness check. I stayed 2 nights no rest, noise & scared 1st night for my safety because of arguing in hallway. It's so ghetto there now! I'm told by Mgr or night supervisor I can get refund at checkout or at least half but Mgr Pricilla Harris refused she offered me points but no money back or free night. I always stayed on 2nd floor only once 1st floor. I would have stayed 1 night on 1st floor near entrance ONLY. I believe I'm owed all or half refund for 1 night my rest was disturb I was terrified entire night. It's straight Ghetto now. They lost a loyal customer because I'll never go to that location again at Hampton Park Blvd in Capital Heights MD

If there was an option to give zero stars I would. We checked 8 PM and thrown off by the rude employee at the front desk. He gives us a disgusting room that smelled like smoke right when you walked in. We want to switch rooms. He did not apologize he just looked at us with a disgusted face and looked us up and down. He threw us the key cards on the counter. Horrible starting experience. He told us breakfast was is until 10:30 AM. I decided to have breakfast at 10am. Expecting a free breakfast which is included in my stay, I come down and there is nothing but coffee the breakfast was taken away. I asked why there’s no breakfast. They said breakfast is until 9:30 AM because it is a weekday and on weekends breakfast is till 10:30 AM. I said I was misinformed and I would still like breakfast. Glenn, a man working the front desk downstairs told me to go to IHOP or Denny’s. Now why would I want to spend my money somewhere else when I knew that breakfast was included in my stay, isn’t that a little bit ridiculous Glenn. I managed to get two fruits. I asked for cereal and he said “no ma’am that is not available.” I asked a lady in Spanish and she gave me the cereal, no problem. As I was about to ask for milk Glenn ran up to the room screaming in frustration yelling at me and the lady. He said “no ma’am I told you NO! that is not available, this area is closed!”. So I never got my milk and had a horrible experience with Glenn as he almost made me cry. It’s quite nasty here, housekeeping is very persistent as they want to kick you out at 10 AM and won’t stop until you leave. They kept opening the doors by themselves without knocking. DO NOT STAY AT THIS HOTEL BEWARE! The bed is ripped there are many stains and some ceilings are peeling.

Nice and clean hotel good overall stay Locations is convenient 

In Motel mode, the room has a large bed and good bedding, but the air conditioner is too loud, and it will start and stop automatically. Breakfast is a typical American family fast food, milk fruit drink muffin omelette basically these, it is self-service. When I checked in, the front desk was an older lady, very friendly and polite. I got off the plane from Washington and drove all the way to get a foothold and felt very warm. There is a small courtyard where you can park for free. Not far from HIGHWAY, it is more convenient to drive in and out.

We were welcomed by a friendly Front Desk Receptionist. There is no valet as described but it’s self park for $30 a day. No mobile key available at this hotel. No key drop box availble for those who checked out in the app. The hallway was as hot as being outside. Our room was clean buy AC was not consistent in keeping the room cool. Phone in the room was defective. Front Desk could barely hear you. We had to request additional bathroom stuff using the app. I requested for facial tissue since the one left there had a single tissue in it but we never got it. Complimentary breakfast is freshly made and the dining staff was accommodating. Check out was easy thru the app. The staff were all friendly and accommodating. Affordable hotel if you’re in DC and don’t want to be at the Capitol area.

I came to the Holiday Inn Express with two of my friends and the assistant manager Ibrahim was very helpful when we had some trouble checking in and he was very helpful throughout the process of helping us. Very professional and my friend and I will definitely come back to this hotel because of him.

Stayed as a quick getaway after working a couple days of long shifts. EVERYTHING that could go wrong, DID go wrong. Check in was smooth & pleasant. Room was clean & comfortable. Unpacked, about to shower and heard heavy drops of water. Went to investigate & had 2 dripping water pockets directly above shower. Immediately reported & was moved down the hallway to ntire stay, but a room that was just as comfortable & clean, yet the bed wasn't completely made. Had 2 report that. Housekeeper was friendly & sweet, but she entered my room without knocking. She was very apologetic. Staff was supposed to assist me in moving from room 2 room since I had unpacked. They did NOT. Didnt settle into my room until 2 hrs AFTER checking in. I was exhausted. Next day I reported to Mgr. Was told that she was on the phone. She NEVER reached out 2 me, so I went 2 front desk where I found her. I felt under valued & unimportant as she did not give me her undivided attention as she continued tapping away on the computer as I explained to her what had . In the end, she offered like a $55 discount on my entire stay. I accepted, but to be honest, my 1st night should've been FREE. I did sleep comfortably however, and I felt safe knowing that due 2 locked security doors, outsiders couldn't simply walk through to elevators and wander the halls. Great location, as well. I hv pics & video.

The best and cleanest stay ,most reasonable pricing ,staff is on point, caring and very professional. I have recommended this to my family and friends . A safe place to stay !!! I enjoy the hospitality, and the way that the entire staff is on the same page, same agenda and same safety !