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Booked through Ctrip, 4.9-4.30, the front desk lady who prepaid the full amount at check-in was very friendly. The hotel is relatively new and the decoration style of the room is modern and simple. The bathtub handle in the first room I was given was broken, with a sharp edge, went downstairs to find the front desk, showed her the photos, and changed one without saying a word. So, the first impression of the hotel is very good. 4.22 I told the front desk on the day that I wanted to extend my stay to 5.27 at the current room price. The lady who checked in helped me make a reservation and pre-authorized 3548.44 knife. As a result, inexplicably, the employee of 4.24 customer service said that the front desk informed her that I left the store that day and she came to clean up the room. Very surprised, I went to the front desk to understand the situation. The front desk staff on duty was rude. Not only did they not explain why I notified the customer service department that I left the store early, but also told me that there was no reservation information for my extension in the system, and there was no room. I asked her to contact the previous lady who helped me make a reservation to get a picture. But she said the hotel could not contact non-duty staff (she actually contacted later). Next, the employee said that he finally found me a room, I can extend it, but it can't be my current room rate... 10,000 words are omitted here In the middle, I contacted the Trip.com butler and went to contact the hotel about the reason for the mistake of letting me leave the store early. The butler was very responsible and contacted different departments. Finally, the hotel verbally explained that the customer service department made a mistake. My order was no problem. I lived in 4.30 no problem. Of course, I'm fine. I paid all the money early. Although the hotel can also reduce the room rate later to let me continue to live. But considering this chaotic and unpleasant experience, I left the store at 4.30. When I wrote this review, it was more than 24 hours since I left the store, but my pre-authorized two payments have not been returned.

The Springhill Suites is one of the closest hotels near our wedding venue, and it includes a bar to host an after-party. We had many out-of-town guests and wanted somewhere to crash after our wedding night. The Springhill Suites offered the perfect accommodations, including complimentary extended hours for the bar. It was the perfect way to spend some extra time with our out-of-town guests. All the bookings were extremely easy, and we even had our room compensated for the night to bring our guests. Our room was so wonderful, and the staff left us a congratulations goodie bag. I highly recommend this hotel for all stays, but especially for your wedding guests!

PROS -right of Interstate 78 -Very clean room. We had 2 Queen, incomplete renovated room. They forgot to remove painter’s tape-showing old paint color between top wall and ceiling. Dorm size fridge with freezer, microwave, one cup coffee maker. -Very well lit parking lot. Looks like stadium lights. CONS -2 floor building. No elevator to second floor -No complimentary breakfast. 24 hr coffee though. -Renovation tools/materials along hallway. -AC doesn’t seem to work along hallway areas. AC does work in the room. -Smell of hotel owner’s local food wafted/lingered as we entered the registration area.

Good first: Check in and parking was very good, room was nice and clean. Common areas were very nice and clean. Staff I met were all very nice. Overall more positives than negatives. Bad: Breakfast was so-so. Eggs were overcooked and dry, juice machine only had water available. A bottle of cranberry juice and a flask of milk in the fridge. This hotel is located right next to busy route 78. The HVAC unit in the room does not give the option of running the fan all the time for a sound blocker, so there is highway noise on that side of the hotel (where I was located). If noise bothers you make sure you have a room on the front of the building.

American breakfast is simple but not bad. It is a gathering place for parents of Lehigh University, and it only takes seven or eight minutes to walk to the school.