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Before I begin, the reviews prior to mine about bad management is similar to what I experienced. Having intended to stay at this hotel for my entire vacation, it was abruptly ended after one night. Upon arriving to the room, the bathroom was dated. It looks like it is from the 80s, the shower specifically. The grout had black substance on it too. Also, forget complimentary water at this facility. I was rudely told by one of the managers that this “service” is not offered. After back and forth they brought us two tiny water bottles. To make matters worse, at night there was an alarm that went off at 3am. All hotel patrons exited the hotel. Staff was unable to confirm what caused the alarm to go off while we were there. Feeling unsafe we checked out and went to a different hotel. It took us 3 days to get in touch with anyone that would assist us. The front managers first told us they would speak at 9:30am, then 12pm and then they said the manager was unavailable rest of the day. If safety is number one priority, you would treat guests as such. Finally after three days of calling, a manager offered to compensate us for the one night. I have yet to see this reflected on my credit card! I am sure they will reply that safety is number one priority, however, it did not appear as such during my stay. As a Gold Elite member, I have stayed at many Marriott properties but have never experienced such a horrendous experience. Do better.

Great spot! Perfect location to downtown,loved it !!Though the weather was nasty!

I stayed here on a girl's trip to Charleston and was also able to use American Express points which was a bonus. (It was a LOT of points but the nightly room rate was quite high so I expected that). The hotel is beautiful, quiet but cool vibe, very understated. My room, while small, was quiet, well appointed (gorgeous chandelier) and the bed was SO comfortable. One thing I thought strange was that there were no in room coffee or espresso options. They did have a morning coffee self service stand in the lobby which was fine. There were also no places to grab a quick bite to eat to take on the go which would have been convenient. Two of the mornings I was there I didn't have time to either order room service or go sit in the lounge to order breakfast so I ended up eating a granola bar that I had with me since I was meeting people for other activities. The service across the board was excellent. The views from the Citrus Club were beautiful although service there seemed to be way too slow and the whole key card/wait for entry didn't quite seem necessary as we had to wait twenty minutes to get up there and found it 50% full (maybe a staffing issue?). Regardless, it is a lovely hotel, a block off of King Street. I would definitely stay here again.

Lovely, well-appointed, comfortable hotel. The room was clean and the location is great - you can walk everywhere. Loved the breakfast basket each morning - really unique idea. Housekeeping was great as well - room was cleaned and set up each day and coffee maker was restocked each morning. Comfortable bed and spacious bathroom. I stayed in a Studio but it was bigger than my apartment! Only downside: sometimes sharing the elevators with 7th Floor rooftop goers was a bit of a concern, but I would just wait for the next elevator and no USB ports in the room. Will definitely stay here again and highly recommend to others - just will remember to bring an extra charger.

Rarely leave reviews. This place deserves it. It was all so perfect for a couples weekend. Pool and deck was gorgeous with great views. The hotel is close to all downtown. Every sitting area throughout the hotel was done to perfection. You can spend a full weekend just in this hotel and it’s amenities if you wanted. The club room was an added bonus with great service. When they didn’t have the drink I wanted at the club bar, Dan went out and got it for me. 5 star service and hotel.

Staff at the front desk was a bit dismissive and parking costs $20/night. Breakfast not included but there’s a restaurant on site. Pros: - great location, close to attractions, restaurants, shops - Wifi works well - rooms are relatively clean however I found a few hairs here and there - rooms are spacious enough - Check-in is at 4pm officially but our room was ready at 2pm so we could check in - mini fridge in room - the hotel is nicely furnished and decorated - 24-hour fitness center - 2 complimentary bottles of water - Coffee machine in the room Cons: - staff at the front desk could’ve been friendlier - bed too soft and pillows too thick - A/C didn’t work properly—the room was either ice cold or hot

Wonderful hotel - have stayed there multiple times over the past 10 years. Service is excellent and room quality is very good. We stay at the across-the-street location. Only complaints were the bag breakfast was not delivered one morning (wish they would go back to the seated breakfasts of the past) and the evening cookies were stale several evenings. The valet parking was very expensive, $49 per night, but the service was excellent. Would not ask for a better location - walking distance to all wonderful restaurants and many museums. Will certainly go back next year.

Atmosphere is gorgeous. Very classy. Rooms are spacious but the downside is the view isn't the best. Minimal views of the city but maybe I just picked the wrong room! Staff was accommodating and very helpful. Would definitely return! Location is great for access to the shops and restaurants.