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I just got back from a week stay. Overall it was a nice hotel and I would reccomend to anyone staying in the area. It was a short drive to King's Island, Cincinnati Zoo, Newport Aquarium, and other attractions. The hotel was very clean. The kids loved the pool. There was a cart with clean towels to use in the pool area, so no need to bring a towel. There is a washer and dryer across their hall from the pool. It was only $1.50 each. Breakfast was very good and had several hot and cold options. If anything ran low the employee quickly filled it back up. The one employee,I think her name was Cathy, was very friendly and my family looked forward to talking to her in the mornings. The downfalls to the hotel were that the walls are thin and we could hear the guests in the hallways and the people in the rooms beside us. Thankfully we had respectful guests beside us and they were quiet during the night. However if you need to sleep during the day I suggest bringing earplugs. At check in we were told they would clean our room on the 5th day. I understand because of Covid there isn't daily housekeeping. However, I think every five days is too long. We didn't have anyone clean our room during our stay. We were there from Sunday to Sunday. We had to stick our garbage and dirty towels in the hallway. Two different times during our stay we had to go to the front desk for toilet paper and clean towels. We also ran out of shampoo. Thankfully it was on the day we were leaving. Even though our stay wasn't perfect we would defiently stay again because of the employees and cleanliness of the hotel.

A new hotel with modern design, a pleasant surprise. The rooms are large and the facilities are beautiful and reasonable. The restaurant is also very beautiful and the food is delicious 😋 An unforgettable and comfortable experience! highly recommended!

Not sure why you would plop down a nice new hotel and put in air conditioners that sound like planes taking off. And it wasn’t just one room - it was both rooms of the suite, so I’m guessing that it was the same throughout the hotel. I was only able to sleep by wearing earplugs every night. It’s nice that the bedroom has a ceiling fan but the remote control didn’t work and when we called the desk to ask about it they said that it was impossible to have the light off and fan on at the same time. It’s either both on or both off. I suspect the person at the desk didn’t actually know what she was talking about but I never followed up. Rooms were certainly big enough, though not enormous. Bathrooms were functional. Breakfast was good, with some different options every morning. Pool looked very basic, workout room was ok but the floor was sticky and the laundry room did the job. As far as location goes that depends upon what you’re looking for. I wanted a hotel between downtown and the tennis center and that’s what I got. I wouldn’t typically want a hotel like this that is sitting in the middle of a mall, surrounded by chain restaurants, with nowhere interesting to walk, but many people might like this. I really only care about one thing in a hotel and that’s that it’s quiet enough to sleep and because of the air conditioning this hotel failed. I’d probably give it 2.5 stars if that were an option.

I stayed for 2 nights with my cousin. It is conveniently close to a lot of eateries and only 26 minutes to Jungle Jims. However, the staff are hands down the best I've come across in a long time! Polite, efficient and extremely helpful. The room was spotless, comfortable, the refrigerator was a blessing because I needed to store my insulin. It is budget friendly with lots of hot water and cable should you need to relax before sleep. I would not only stay here again but would also recommend it to anyone who is passing this way!

While I had no problem with the room itself, I feel that the hotel manager could have accommodated me somehow when they double charged my bank card causing me to have issues with my bank. The rep took my card info and later that evening I decided I was going to prolong my stay for another day. To my surprise I looked at my account to see how much I had to spend and noticed that I was double charged and didn't have enough on that card to pay for another day. I had to use a credit card which I didn't want to do. Since it was Friday that $91.00 extra that they took out wouldn't be refunded until the next business day which would be late Monday. In the meantime I had other transactions go through causing my account to be overdrawn. After speaking to the manager all he said was it depends on my bank when those funds would be refunded. I thought that was poor customer service because if my card wasn't double charged I wouldn't have to wait for the bank to do anything. The hotel acted as if it wasn't nothing but I couldn't use my ATM card until those funds were transferred back into my account which was very inconvenient. Every time I visit this hotel something goes wrong. The last time I paid for a room maintenance came to my room acting as if I shouldn't be there and I had to speak to the manager to clear it up. It seems like some very incompetent people running this hotel.

The hotel is within walking distance of delicious restaurants, and there's a WholeSales so you can also eat and drink in your room. There's also a walking path behind WholeSales, so you can exercise, making it the perfect location. It's great for long stays because there's a laundromat so you can do your laundry.

Bed and pillows were AWFUL!

This place is so convenient. Easy valet parking. We self parked in the garage - plenty of spots - but then we saw how quick and easy the valet is so next time we will valet! Location is in a fun area with lots of shops. Easy to get to all the Cincy highlights. It seems like it might be noisy but our room was very quiet at night. They have a small but clean pool, a small but easy and friendly coffee shop, and the front staff was very friendly and helpful. The rooms are a little small, but bed was comfy. One note: we only had one USB port in the whole room 😄. Lesson learned: always bring plug-ins for your devices. There were plenty of outlets. The hydrangeas in front of the hotel were so stunning!

Front desk staff extremely friendly and helpful! Needed a place for my out-of-state 19yo college student to sleep for a few nights. Marriott hotels wouldn’t budge on their 21yo min age rule. Hilton employees easily mentioned an addon feature for room reservations that allowed my daughter to checkin without incident. Hotel was clean and on-site restaurant was an added bonus. Will most definitely stay at this hotel again!! Thank you……from a Mom of an out-of-state college kid!!