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IMO The value/convenience of airport hotels is being able to WALK FROM YOUR ROOM to check in , check your bags, then walk to TSA. This is not possible at this hotel. For some reason this hotel ( property is beautiful BTW) was built so that you need a shuttle from the hotel to the terminal which is literally 500 feet away. Best case scenario if you ONLY HAVE CARRY ONG BAGS and if ( BIG IF as TSA has very limited hours at the hotel connection ) TSA is open you can walk from your room to the boarding gate providing you have a boarding pass. If you have checked bags you have to use the shuttle or as in our case walk outside to the terminal. In reality be prepared to sign up for a shuttle the day before, be prepared to walk downstairs and find a lobby of 50 or more people waiting for one shuttle that runs every 20 minutes. We signed up for the night before a 4am shuttle, arrived at 3:45 am and come 4:45am were still waiting for a ride to the terminal so we actually walked across roads with airport traffic to the terminal............most of the walk had no sidewalks. It was walk or miss our flight. Oh did I mention parking is $29 a night plus tax ? We found it FAR easier, cheaper, more reliable and much less stress to book a hotel a mile or 2 away from offsite parking , stay at that hotel and drive ourselves to off site parking in the morning vs ( EZ air park has multiple shuttles running) fighting for a shuttle. I really HATE writing this review as we stay at the Tampa ( TPA) airport Marriott often and we can walk from our room with all of our bags to the ticketing area then through TSA. When I saw this hotel being built I was excited as it COULD HAVE been a perfect spot the night before a flight............why security is set up the way it is I have no idea and unfortunately it can't be fixed.

After a flight cancellation we had to book a hotel late in the night and the staff was very helpful and courteous, especially Sharmin ensured that everything goes fine with the luggage and going back to the airport with the hotel shuttle. Furthermore, the famous Mall of America is very close to the hotel and therefore layover time can be spend there as well!

This hotel is a pretty nice setup and has nice layout, its a big open hotel where the middle of the hotel is open no all the rooms are on the outside. This makes it really noisy when there are parties going on. Also keep in mind this is a great hotel for families or teams to stay that have tournaments that are going on. This weekend there was a lot of kids running around making a lot of noise. The rooms themselves are in pretty good condition they have granite or marble countertops in the king bed suites, large newer tv’s and more. The bedding sheets, and towels are comfortable. I would recommend this place for over all good rating. If your looking for a quieter stay this might not be the one for you.

Terrible experience. We booked our room months in advance and prepaid for it. The room we booked was supposed to have a king sized bed. Well, when we get there we were informed that the hotel was overbooked and said we’d be in a room with two twin beds. Not two queen sized beds, two twin beds. We were asked if this was okay. We said that we weren’t and we wanted the room we booked and prepaid. The woman at the the front desk said she would give us a 50% discount on the room. Then when she looked she noticed we didn’t book through Hyatt and said we couldn’t get the 50% discount. Then she said she would charge us the $50 incidental fee. We were like why? We don’t buy anything in the room (and there was nothing to buy in the room) so this didn’t mean anything to us. Then she goes to the other guy working the front desk to see if he can do anything. I guess he was in charge. We couldn’t hear what they were saying, but he kept if exaggerating shaking his head no and saying no loud enough to hear him. He’s carrying on like we are asking for something extra for free which we weren’t. We just wanted what we paid for. It was very embarrassing standing there while he keeps carrying on and on. VERY unprofessional. He was way out of line. We finally gave up and went to our two twin bed room. We contacted the booking site we used and they got us our 50% refund after they contacted the front desk. Needless to say, I would think twice before booking this hotel. The staff really needs some training on working with people.

Overall very satisfied, ten minutes drive from the airport, can also take the hotel's shuttlebus, 24 hours service, one car every half an hour. Have lunch and dinner. There are fewer goods in the small supermarket at the front desk. The room was very clean and tidy. It was originally set to be a double bed and turned out to be two double beds, and it was super comfortable to sleep. Hahaha ~

I wanted so badly to give this fine hotel near the Mall of America a five-star rating, and it was close. But some unusual issues prevented me from doing this though overall we had a great experience here. No place is perfect, but if they correct a few items at this hotel it will be pretty darn close. First, the pros include a great location across from MSP International Airport, and approximately three blocks away from the impressive Mall Of America. Like most of the hotels in this area complimentary airport and mall shuttle service is provided, so you may not need to rent a car when staying in this area. If you do, parking is free which is something that is always appreciated. The rooms at this hotel are excellent. Divided into three sections, with a separate sleeping area with a large flat screen TV, a living area with a sofa, desk, and another flat screen TV, and of course a good size bathroom. The rooms are almost mini suites in many ways. What are the cons? The primary one for us was no maid service for short stays of two nights or less. Our room was not made up after a spending the entire day at the Mall of America. We needed clean towels, wash cloths, toilet paper, etc. Had to visit the front desk to obtain these things, while making our own bed. Would never expect this from a Marriott chain hotel. The other issue we had was relatively minor, but for some reason the City of Bloomington has major road construction in the hotel zone going on in November(?). This activity shut down the main road to our hotel, as well as several others in the area. So, fortunately we had our Garmin with us and eventually it found an unobstructed route to reach the hotel parking lot. SpringHill Suites could have sent an e-mail to those with upcoming reservations alerting them to this construction, and provide an alternate route to reach the hotel with your rental car. But, overall this is a terrific hotel and we would definitely stay here again our next visit to Minneapolis.

Overall, I am very satisfied. The waiter is always smiling. What do you want? The room is bigger. The breakfast is not bad and the price is cheap. Due to language communication problems, I ordered one less item when ordering, but the next class directly delivered the unsuccessful item and said it was theirs. Mistakes are touching 👌

I have stayed at this hotel many times and have had great experiences. This time, not so much. Arrived to check in and no one was at the front desk. When one person arrived they were trying to help the guest in front of us for several minutes before another person came out of the back. The check in clerk was ”new”. She was polite and I can excuse minor mistakes based on her being new but no one at the desk was concerning. The room was not completely made up, pillows off the bed, etc. The shower door was off the track and the room was not as nice as a Hampton should be. Similar experience as others with the park and fly shuttle. 1st call we were collecting our bags and told her we were there and collecting our bags. She told me to call back when we were at the pick up area. Followed the signage to the pick up area, called back and she said he is on his way....over 45 minutes nothing. Several other shuttles, some of them twice, but not ours. Called back, after about a 20 minute phone call as they were ”trying to find the shuttle”, he pulled in. This used to be our go to hotel for the Twin Cities but will certainly have to look elsewhere.

Very close to the shopping center, security is not bad

Presently surprised. Our room was clean the beds were comfortable the staff was AMAZING! What more could you ask for! They offer a free shuttle and are accommodating to their guest needs. We had a great trip! We visited the mall of America and decided to eat at some of the locally owned restaurants less then 10 miles away vs the many chain restaurants in the area. I would stay here again.