Search Best Hotels in Groveton

Exceptional receptionist. I asked where truck parking was and instead of talking to me, she came around from behind the desk to go look at my truck, and offered several options. Never once sighed or rolled her eyes. Best customer service I have received in probably five years. Excellent location. The air conditioner was so cold I had to turn it off to get to sleep.

This has been the worst experience I’ve ever had with a hotel! I book a 2 queen suite 5 months ago and the day we were checking in I found out our room was changed to a king suite with a pull out couch. That doesn’t work for a family of 4. We needed a bigger room so our 18 month old had room to move around and everyone would have a bed. I called once I saw the change and they said they needed to put me on hold and instead hung up on me and didn’t answer when I called back. I tried calling again an hour later and got through and explained the issue. I was told they were going to try and work it out since the hotel was booked full. When we arrived they said everything was fixed but after checking in and getting to our room it was just a regular room with 2 queens. So again I had to go back to the front desk to address the mistake. I showed the confirmation email from 5 months ago and was told all of the rooms like I booked were full and someone had changed my reservation and should have notified me but didn’t. My options were to take the 2 queen room I had, go back to the king suite, or wait over an hour for the manager to arrive and try to get a refund since we already hacked in. We decided to make the king suite work because it’s wasn’t going to be easy to find a new hotel and we were tired after an 11 hour drive. For the last 3 nights of our stay the people in the room above us were constantly stomping on the floor for hours. Our last night we finally had enough because we couldn’t get our 18 month old to sleep so we called the front desk. For the next hour the noise kept going so I went to the front desk and asked again and she said it was a room of kids on there school DC trip and she went up and got it taken care of.

We were so impressed with this location! We're a large group of relatives who have traveled together every midwinter. From our first call, Victor was super helpful and accommodating. We needed adjoining suites, and he was so patient and kind. We were shocked to hear that he is pretty new on the job! Angela went out of her way to check in with us and ask after our needs. We had a few small issues that everyone was so quick to remedy. There were some difficult, belligerent guests there and we watched the staff handle things with grace and aplomb. Michael as well was super nice and helpful. Really good people. We were really grateful to have stayed here!

Great, freshly prepared food and big selection of items. Debra kept the food coming out and constantly cleaned the surface areas on the buffet table and she did it all with 50 high school kids charging towards the food! Way to go Debra! And thanks for remaining gracious and calm through it all.

The hotel is on the highway side, because it is early in the morning, I feel that the surrounding safety factor is not particularly high, there are some people strolling in the corridor, but the overall feeling is also ok, the room is very big and clean, driving from the dc city is also ten A few twenty minutes or so. The price of more than 50 knives is still relatively cost-effective.

Great location! There are so many restaurants right around the block on King Street. This is a very nice hotel. An oldie but goodie. Very large atrium where you can sit and enjoy the included breakfast every morning. VIP happy hour was perfect. We would definitely stay there again. Clean and friendly.

DO NOT STAY AT THIS HOTEL. It is not safe. My mother, my sister, and I went to Alexandria to visit my husband who is active duty. My mother (93) and sister (71) stayed at the Holiday Inn Carlyle, 2460 Eisenhower Ave, Alexandria, VA 22314 from 5/5/22-5/7/22. On Saturday evening, 5/7/22 at approximately 9pm, there was a tall African American man in their room when they entered. He was walking toward them and my sister asked him who he was and how did he get into their room. His response was that he thought this was his friend’s room and showed them that his key card worked and said he would go to the front desk to get this straightened out. Nothing was stolen from mother and sister but my sister said he had clothes draped over his arm with price tags hanging. They were understandably shaken up. They could have been killed. They went to the front desk and they had someone walk them back to their room to tell them how to use the deadbolt. This way no one could enter their room once they were inside, he said. Apparently, an engineer was to come to their room also to look at the key lock but he never showed up. It was too late to move hotels by the time this was all done and they were okay staying the night. The next morning, we moved them to another hotel. I called back Monday morning and talked to the General Manager who had no idea that this happened on Saturday. He called the police and said his staff did not follow protocol. They should have called the police on Saturday evening. Hmmm makes you wonder if the staff was in on this and the man had a master key perhaps or the front desk employees were making keys to the rooms that they had guests staying in for him. It was clear that he stole from other rooms by the clothes with tags over his arm. The GM was kind (at first) and comped the room for the 3 nights and gave us bonus IHG reward points as we are a member. I could care less about the points. What I’m concerned about is 2 months later (7/22), the police said that the hotel has not provided any video footage. I have called the hotel several times and talked to the GM and was told not to call them anymore and to talk to the police. I did call them back again as nothing was getting resolved and talked to the assistant GM and he told me in an email “the hotel management is working with the local City of Alexandria Police Department and will be sending the footage requested by officer XXXX, once obtained from security camera technician. Any additional updates or information will come from City of Alexandria Police Department.” I talked with the police last week (6/27/22) and the hotel has not provided the video footage yet. I have called the GM back several times since and got his voicemail. I have tried for 2 months to get some resolution so the only thing I can do now is to make all of you aware of this situation and DO NOT STAY HERE FOR YOUR OWN SAFETY. Besides, the hotel is run down and the comforters had stains on them. Just terrible all the w

Very big hotel, went to the room for a long time. It is suitable for self-driving tourists with cars. It is surrounded by fast roads and has no scenery. The place to eat and the old town are a few kilometers away. The ancient city is beautiful.