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We had a great mini vacation at the Newport Harbor Island Resort last weekend! The experience exceeded our expectations by far. From the phone conversation for the reservation, to check-in & check-out, we were greeted with professional and courteous service. The accommodations, amenities and grounds were perfect! I would highly recommend this hotel/resort. Location, location, location!

Booked a last-minute beach cottage getaway and couldn’t have had a more relaxing or better escape. Beautiful waterfront cottage, breathtaking views and treated like royalty by everyone we encountered. No lunch reservations on arrival when they’re fully booked? No problem if you’re an overnight guest, as they’ll escort you to a premium table in the patio section reserved for hotel guests. Want breakfast on the deck of your cottage? It’s delivered piping hot precisely when you requested. Want to relax on their private beach? A friendly attendant sets up your covered lounge chairs, side table, umbrella and towels exactly where you want them, and brings you water and frozen grapes. Want to slip into town for a bite or shopping? Hop on the launch at their marina, and the captain will point out key sites along the way. Lunch and breakfast offerings were interesting and well-presented. If you can, make time for the included afternoon tea with freshly baked treats and tea sandwiches served in a cozy wood-panelled room off the lobby. Thoughtful amenities in the cottage included a dimmable light, umbrellas, heated bathroom floor, a deep soaking tub, a charging station, a small refrigerator stocked with free water (plus a split of champagne, wine, etc. for purchase), etc., and there’s turndown service with chocolates. Storage for clothing was rather limited if you’re planning an extended stay, but no problem for us. We come to Newport often so spent virtually all our time at Castle Hill. Loved every minute and will return.

We were disappointed in our stay. When we booked, we specifically selected ”water view” and the room was advertised as having 2 ”queen” beds. Although perhaps both were technically true, we certainly felt ripped off. The view we had was actually into the atrium where you could technically see the water through a window all the way across the atrium - a couple hundred feet away. The beds may have been bigger than full but were at least 6” less than a typical 60” wide queen. Since we paid extra for the view we didn't feel it was worth the price. The room out of that context was nice, but it had no complementary bottled water or coffee and at checkout we were told that was due to Covid somehow which made no sense to us. The walls were also pretty thin and it felt like someone was flushing the toiled right next to me while I was in bed. Overall it was clean and the staff was friendly but it was not what we expected for $700/night.

It’s still clean, but many black people stay and will not stay in such a hotel anymore.

The location was great! We were right in the middle of everything and there was plenty of parking at the hotel! We were very disappointed when we came back to change for dinner, and our rooms were not cleaned! This happened to a lot of people on our floor! When we complained about this we were told that the maids come by at 8am and if you have “do not disturb “ on your door they bypass your room and don’t come back! We were out of the room by 9 am so they had plenty of time to come back! We were refunded the $75 amenity fee, but for the price of the rooms they need to clean them! Also, the bathroom was small and a little dirty!