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It was a little difficult to find. Its located in a very nice neighborhood, very clean and pleasant looking. The hotel itself looks older. Painted over lots of times. I reserved a smoking room with a queen bed because i only needed an overnight stay. Its a small room, with tv, ac unit, and a bathroom and shower stall. The room said it included breakfast, which was an absolute bonus as that meant one less thing to stop for. I was notified the following morning that breakfast was not being offered vecause 'of covid' and they hadn't offered breakfast in 2 years. In the breakfast room there were numerous rolls of what looked like old carpet. I was not made aware of this when checking in. The sheets were stained, as were bits of the carpet in the room. There was also no garbage can in the room - which is more of a convenience thing I suppose, and no refrigerator or microwave (I was not expecting these amenities, but I was hopeful). The room included some towels and toiletries along with a hairdryer which I did not use. I think this is canon for ”you get what you pay for”.

The only good thing about this hotel was the staff. Everyone was friendly and knowledgeable. We were treated with kindness and made to feel welcome. Now the rest of the visit...this was the worst hotel I have ever stayed at. It was part of a package deal that included tickets to the Rock and Roll HOF which is the only reason we booked it. The landscaping had not been maintained and was basically an overgrown jungle. We had a total of 3 rooms for our group. Every room had multiple issues but I will list them all together: no cups, no coffee, no cream/sugar, mold in the bathroom, no ice bucket, hair dryer and coffee maker that didn't work (hair dryer actually shot out sparks), a twin size blanket on a queen bed, broken lock on room door....I could go on but I think you understand our disappointment.

Parts of our stay were great - we arrived late at night and were warmly welcomed by the man working the front desk. He set us up quickly with extra bedding and got us on the shuttle list. The room was spacious and well laid out The shuttle to the airport was packed and a little frantic, but otherwise fine. It was a quick drive to the airport. When we arrived back from our trip we found that the 4 catalytic converters were stolen from our truck while it was in the parking lot. This was an important reminder to us that a) the parking lot is not secured by a fence and b) there was not parking lot security. Our recommendation is not to stay and park here if you want secure, patrolled parking.

#positive #I was happy with the Value for Money, Toiletries, Location, Nearby Shops, Soundproofing, Bed Comfort Level; The front desk service of the hotel is good, and the room is clean and clean? The hotel facilities are relatively complete, come again next time. Traveling to see friends, it is convenient to choose here! Recommended hotel! It is not convenient to register at the front desk until 0:00.

The night clerk Angel is heavenly. She is the most helpful and compassionate person working at the front desk at a popular hotel chain that I've ever experienced.. She is obviously a hard worker because I see her running around the entire building a wheeling cartals, moving things around, amongst various other tasks that most people would never do on their shift for the rate of pay that most companies pay them. Whatever she gets paid is obviously not enough for the hard work she does. Show her she's appreciated and give her a good raise. Thank you.

In Ohio to spend the holidays with family, our morning flight home was cancelled for the second time after our arrival at the airport. We sought a hotel with an airport shuttle and restaurants within walking distance; Check & check!.The staff were above & beyond kind and accommodating. The lobby and our room were very clean and the chaise and bed so comfortable. Excellent, warm hospitality - I felt as though I was in a far more expensive hotel!