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First I’ll say that the older man at the front desk was wonderful. He was so helpful and kind and was able to get me very early check-in which ended up saving my goose for the day and enabled me to get some sleep when I really needed it. The lobby is beautiful but unfortunately the room itself was just not. The bathroom was very small and tight and just felt a little off. The thermostat in the bedroom was broken and because of that it was very muggy in the room for my whole stay. The room had a strong musty smell and the sheets felt off somehow. Very rough and stiff. The remote was under the bed when I arrived which made me suspicious so I just left it there. It definitely didn’t seem to have been cleaned between visitors. The carpet could definitely use a deep cleaning. Lots of marks and paint chips on the walls. No overhead light in the room but several lamps. I took a nap and then woke up to find a cluster of black hair in the sheets. I am a platinum blonde so this was disturbing to me. Then as I was heading out for the day, I noticed a small bug in my hair. I ended up going to a friend’s house in the city to take a hot shower because the bathroom was, as I said, very narrow and small. After the hair in the sheets, I ended up opting to just sleep at the friend’s house because I was so grossed out. It was amazing to be able to check in so early and have a safe place to nap, but for $245 for a night, it was definitely not what I’d hoped for, especially for a Hilton.

This hotel is not very aesthetically pleasing from the moment you step in. The hotel staff are very hit or miss as to whether they are friendly or helpful. The elevator is not keycard protected (which is not great) but this was our first stay and we were not advised upon check-in. There is no concierge seated across from the elevator or anyone to guide you to the elevators. Like it was mentioned the front desk lady didn’t even glance our way or say hi when we walked in. My husband was on a crutch too. No care in the world to greet guests. The room we had was small and small. The bedding was not comfortable and felt cheap. The products in the hotel are who knows what and they were again very cheap. One note here is the water at the hotel smells like unclean river water. When I was drying my hair, I could smell the river water over the product so it was a challenge to feel clean post shower. There is not an additional charge to the room at check-in that is for access to the fitness facility, billiards,” complimentary” coffee, or breakfast, etc. The second day of our stay was hot so we didn't explore much more of Austin but took advantage of the walking nearby instead. We went out for dinner and drinks and overall to do some exploring and returned to the hotel and the first floor was swarmed with people who looked homeless. Apparently it's the place to be seen in Austin if you are homeless. Overall this was a less than great stay, and would highly not recommend if you want to treat yourself to a cheap and unique experience.

위치도 나쁘지 않았고 다 좋은데 이 넓은 텍사스 땅에서 주차비를 받는 호텔이 있네요 (예약시 미리 고지된 내용이긴 함). 차량 가지고 다니실 분들은 주차비 확인하고 예약하세요. 그리고 보증금 환불이 안되서 지금 몇일째 씨름하고 있습니다. 그 외엔 방도 넓고 이래저래 괜찮습니다.

We had a wonderful family vacation at Towneplace Suites! The staff were incredibly friendly and accommodating, making us feel right at home. The rooms were spacious, clean, and well-maintained, providing a comfortable stay for our entire family. The location was convenient for exploring the area. We would definitely recommend this hotel for families looking for a relaxing and enjoyable getaway!