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When we arrived we had two rooms one in the front the other in the back building. My daughter and her boyfriend walked into the room they were assigned in the back building to find dirty towels, the bed a mess and food on the microwave. Clearly someone else was already given that room. There were several people just hanging out in front as well as in the hallway making making comments about her luggage and her boyfriend’s jewelry. As we walked into our room up in the front the room smelled like mildew and had marking in the wall. When we went in to the front desk he thought he could find another room for my daughter in the back building and i refused to stay there. He clearly knew I was not happy and was not about to stay there so he quickly refunded us and we went about our way to another location. I WOULD NEVER recommend anyone stay here!!

This place is starting to show its age after a renovation a few years back. We recently stayed in room 109, and had multiple issues. The bi-fold door on the closet was off its track. I tried to fix it myself, but was not able to get it put back in place. The bathroom vent fan did not work. The tub drained slow to the point you stand in a few inches of water while taking a shower. The shower floor was extremely slippery, which was surprising to us given that this room is set up for accessible visitors. The bathroom door squeaked pretty loudly when you moved it. The room smelled vaguely of cigarette smoke, surprising for a 100% smoke-free building, but customers smoke just outside the entry doors and thus the smoke seeps in. I was not able to use the WiFi in our room as my laptop warned that it wasn't secure and wasn't safe - not usually a problem at other hotels. My phone connected fine, but I decided to just use 4G as it was faster and more secure. When we checked in, the desk staff was wearing a mask, but when we checked out, the young woman at the front desk had no mask on, despite signs all over the lobby stating masks were required. May not be the fault of the hotel, but the clientele this place attracts is starting to go downhill. Too bad, because the location for this place is pretty convenient and it has good parking.

I would give this hotel a 5 star rating based on Carmen's welcome and service at the front desk alone. We booked a king suite, last minute booking and hotel was quite full. Room had all the appearances of a post covid hotel room. Armoire, not a closet; wall mounted toiletries (dove shampoo, conditioner and body wash), no hand soap, no lotion or kleenex. In fairness. I didn't ask the desk although they do offer this option.Excellent wifi, iron, ironing board, microwave and fridge in our room. Small exercise room open but not ”spa” area. Breakfast starts at 7 and behind closed doors so dont go early. Usual offerings but fresh and plentiful. Coffee station outside which you can access before 7. When ou exit the hotel, walk down the ”hill” turn right and walk on the sidewalk under the overpass you'll find Bentley's Pub. Nice walking distance (5 minutes) , great service and generous, wholesome food.

Hello my name is Jonathan my wife and I checked in to Marriott Auburn Massachusetts under emergency circumstances where I could not find either a handicapped apartment or home to lease for my wife and myself we paid all the pocket over a 9-month period over $32,000 from the day we checked in I was not sure how long we were going to be there because that depended upon us finding housing for my wife who has mobility difficulties upon checking in I asked the hotel about the Marriott points that would entire the last two a free night over 9 months I gave them $32,000 and never received even one free night upon talking with another couple who was staying there for a similar situation they had only been there a little over 3 months and when they told me they had received 15 free nights or more at that point I went in to speak with the manager it ended up where we were evicted after giving them over $32,000 and never even receiving one free night the other couple who the gentleman was a black man and his fiance who was pregnant with wife were also forced out of the hotel by the hotel in local police which was a fracture of their civil rights as a couple legally the police did not have the authority to remove them nevertheless they did the state police did not defend this couple nor the local police could never get a complaint into corporate they just did not seem to care I am writing this review to let you know that I would never recommend Marriott for anything the manager of that particular hotel treated both me and my wife and that of a couple in a way that should be criminal

This day was comfortable. Staff was very courteous nice. The place was very clean and the location was perfect. A lot of great restaurants around with great food. Easy to get around location was downtown. Everything was easy to get to.

Except for a bit noisy on the side of the road, everything else was good and the breakfast was very rich! The room has microwave, refrigerator, induction cooker, tableware, you can cook your own! Convenient transportation, opposite the train station and bus station.

I had a credit card confirmed reservation for myself, husband and three young grand kids. Upon arrival, I was told my room was given away because there was a problem with my credit card and they didn’t have a number to contact me. My American Express confirmed my reservation and my phone number was listed right under that. The guy said I was one of many they sent away Friday night… my grand kids were so sad and disappointed as they were excited to go for a swim. When I expressed that, the guy said, our pool is being remodeled right now. I asked why that wasn’t on the description. Note; my reservation was for $619. For two nights. On line looks cheaper. Not only did they completely disappoint three little girls but they made a big mistake!!

When I checked in I was told I was a gold a member but never received any perks for being a gold member. The TV didn’t work. I called to the desk to report it and was left on hold. No one came back. The next morning I reported it again and was told it would be fixed by the time I got back. Was gone 8 hours and tv still not fixed. I had to call down again and get really firm. Went out to dinner and when I got back I had different tv with the same dirty remote and it did t work to program the tv so had to go up to the tv to change the channel and volume. The bathtub had hair in it when I went to take a shower. I’ve stayed here a couple of times before but they don’t have to worry about me ever staying here again.

Every time I go to Worcester, this hotel is my favorite. Convenient parking, large hotel rooms, and good breakfast. You can have a very nice breakfast for 12 yuan.