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Booked this hotel to come visit my boyfriend working in town. Was hard to figure out where to go in but other than that everything was great! Location is right by everything! If he comes back for work I’ll definitely be staying again!

Staff was extremely pleasant and helpful. Clean rooms, clean common areas, breakfast was good especially the potatoes. Short walk to the ******. Hope to come back soon.

The front desk employee was miserable. I can't remember a time when someone was so rude to me. When I walked in to check in she didn't even look at me she couldn't take her eyes off her cell she even left me standing there at the front desk while I was trying to check in and she just walked away no explanation no nothing for several minutes still don't know what that was about or why she was so rude to me but I ended up not even staying there because of her she made me feel that uncomfortable. It was 1:00 p.m. in the afternoon on a Monday and the night before that they were not booked full I called in that morning and asked if it would be possible to check in just a bit early bc I was taking a bus in that got there early and they said they had several rooms that hadn't even been rented out the night before and that it was all good. But this lady of course gave me a hard time. She tried to charge me a $50 early check-in fee and it was at that point I just had to go outside and sit down because I was getting ready to cuss this lady out for real but I didn't want to get ignorant so I just turned my camera on and went back in and videotaped the rest of it but I think she knew I was videotaping because she wouldn't even address me on the subject of the extra $50 and she also wouldn't take it then but I videotaped the whole thing and I will include some pictures, some receipts. I really hope I never come across this lady again whoever hired this woman hopefully will see this and do something about her stank attitude.

On the way home from Florida - we stayed 1 night. Front desk and lobby were small and dated. Personnel staff were very pleasant and helpful, check in was quick and easy while also giving us some places to visit. Room was surprisingly ”very” clean and well maintained for a hotel at this price rate. Everything in the room worked perfectly. Bed was comfortable and quiet all night and as others state, breakfast was simple but satisfying. Location was convenient and in the area, was the tribute monument statue of Perry Como and Sarris Candies, Worlds best Chocolates. We would return to this hotel.

The staff here is fantastic! Especially Jordan! ( I hope that’s how you spell her name) I am in the area for work, and I had a terrible experience at an Extended Stay America. I decided to stay here for a few nights. When I got here, Jordan was so kind to me and was so helpful while I was trying to figure out a long term plan because I am staying in the area for 3 months. I can honestly say she was the highlight of my week.

The 4 of us booked 2 rooms to stay in on our way home from a vacation just over a week ago. The first clue about the place was the check-in process - they weren’t sure our rooms were ready and had to check. Then the clerk came down and said both rooms were very clean and ready. Then the elevator did not work. One of the employees said when you hold the button too long to hold the door open ‘this’ happens….we hadn’t even gotten on the elevator. Now we get to our rooms. I wanted a swim. There is one change room/toilet in the pool area, and it does not close. It is unusable. When I went to the lobby to ask if there any other ladies’ rooms on the first floor that I could use, as this change room was unusable, the employee said most people get changed in their rooms and come down. I asked what I was supposed to do if I needed to go to the bathroom…..the door doesn’t close. The employee just said it swells due to the humidity in the pool area! Well, I know THAT, but FIX it! You have a pool and there is no where to change or go to the bathroom. When we returned from eating out, the other couple turned down the bed to retire for the night and saw that the sheets had not been changed - hair everywhere. Upon checking the tub area for a shower it was noticed that this was not cleaned either! So the staff moved them to a ‘suite’. It was dirty, and when they checked for coffee mugs (there are coffee machines in the rooms) they found no dishes, cutlery, no mugs - just one bowl. In the morning, along with out bill, was a note from the manager not to do the survey guests receive and allow him to address any concerns. Obviously, reviews were negative. before. When we returned home, I emailed the manager, copied the other couple, and blind copied the Choice Hotels International. I did not receive the courtesy of a reply from the manager, to did I receive a survey from CHoice Hotels. We paid $147 for this dump (including tax). We asked for a refund! Last week, CHoice Hotels offered points which I declined, but said I’d accept a cheque when offered. I was told I’d receive an email and that I could reply with a copy of both invoices (mine, and the other couple). I did not receive an email. A couple of days ago I called Choice Hotels and was told that it was their i policy to allow the manager 48 hrs within which to reply to the complaint and they could only address my complaint, not the other couple. Different information from a week ago. I pointed out that it was well past 48 hrs, but the customer service rep said they were going to give him another 48 hrs. When I asked if hotels within the ‘Choice’ umbrella were at least inspected for standards, I was told they were all privately owned etc. - so no standard level could be expected. I have paid far less for seedy motels while on road trips, however, paid much less, and walked away. But in this case feel very ripped off. The people at this hotel/motel don’t care, don’t repair, don’t clean, and the elevator needs ins

Front desk people Janet, Nancy and Tammy could not have been more friendly, welcoming and helpful. Bed was so comfortable I didn’t want to leave! lol. It was my first time staying at a Candlewood Suites, and it won’t be the last. The kitchenette was spotless and nearly as functional as a full kitchen. I definitely will consider Candlewood Suites over an Airbnb next time I take a a long or short trip. Free use of the laundry was a big plus, and the friendliness of the staff felt genuine and sincere. I had a great stay!