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The service was truly exceptional. I can't remember staying at a hotel with better staff. Everyone went above and beyond to treat guests like royalty. I will certainly stay there again next time I am in the area and can say with confidence that the entire group I was in town with felt the same. It was a pleasure.

The service experience of the whole Trip.com is very poor; help the boss customer book the hotel, the front desk informs the room that there is no payment, and the customer credit card directly swipes the card; half a month later, the credit card money was repeatedly deducted; fortunately, I took the accommodation order and could explain it clearly; Contact Ctrip to ask me to provide a certificate. After finally finding the certificate, I experienced three consecutive days of different customers' phone contact. The matter was still not resolved. Ctrip did not explain from beginning to end why the money did not pay the hotel, and did not explain how to compensate. What is the reason for compensation? As a result, my company could not be reimbursed, and the money could not be refunded; the whole process of check-in and booking experience was very poor; as a loyal fan of Trip.com, I was really disappointed; First of all, there is no timeliness in handling complaints, and it is not clear what the customer wishes. Different customer service calls are bombed in turn, and none can be patted; second, from beginning to end, there is no error in which link, and no compensation according to the breach; Obviously, for customer capitalism, we can't retreat if we don't live, there is no room for moderation; but Trip.com is wrong, I'm sorry to solve it, and the double standard behavior of our own revolutionaryism is extremely bad! Originally thought that I was a platinum customer, the complaint will be handled more promptly, but there is no difference at all, so there is no difference between booking Trip.com, Tongcheng, and Encore, no matter your membership level is high or low; Therefore, it is recommended that you do not put the dishes in a basket, if there are cheap ones, you can find cheap ones, and the expensive ones may not be good. If there is a problem, it will avoid the weight, and the compensation that should be borne will not be responsible for itself; The customer service also said: Why didn't you call us Trip.com at that time, we will deal with it immediately, meaning that the customer did not contact you, you are not right, the responsibility is with you, hearing this is really fainted on the spot; The time difference between China and the United States, I booked a hotel, and I have to pay attention at any time. I don’t pay attention. I have to be on duty 24 hours a day like a Trip.com employee... How can this customer service be on duty... Commission Ctrip earns, you have to do things, you don’t do it is your fault! To the extreme!

Needing just a one-night stay, we were satisfied with this motel. No frills, could use a little love but the price was right. Room was very clean (we liked tile floor vs carpet), bed very comfortable. good shower temperature and pressure, linens and towels above average quality. IN-room coffee maker. Only tea and coffee in lobby (no breakfast). Night clerk was most friendly and welcoming. Three floors with outside elevator. Next to the highway but traffic noise minimal. AC worked well. We would stop here again if going through.

The room is large. There is a kitchen in the house, the kitchen has a microwave, dishwasher, two stoves, toaster, coffee machine and pots and pans. There is a free self-service laundry room, gym, swimming pool and more open 24 hours. The free breakfast buffet is also good. There are many shopping shops around, less than 1 mile to Costco. Every day someone cleans and changes bathroom supplies and bedding.

Hotel is what you should expect from a Courtyard - clean rooms, clean Bistro, attentive staff. No waiting at the front desk for help, mobile check-in spot on (not all Marriotts have this down yet), and quick service at the Bistro. No elevator, but only a two-story location and they let you know that at check-in. All amenities in the room are clean and functional. Portillos right next door for quick eats also.

Pretty good stay! The hotel is off the main road so there isn’t a lot of traffic. The surrounding area is more upscale and, as two single sisters traveling, we both felt very safe in our environment. The only noise we could hear at night was a couple trains - the tracks must be relatively close! We stayed in a two bedroom loft - and the space was amazing! I have to say though that the carpet is pretty worn, but clean and the natural lighting from the living room windows could be better. Because we were only there for the weekend, we had no housecleaning which wasn’t a problem. The kitchen had extra paper towels and garbage bags and both bathrooms had extra TP and facial tissues. My only complaint (and it is really small) is that the upstairs bed only had a comforter on it - but no sheet like the first floor bedroom did. I don’t know how often they wash the comforters, so it made me wonder who else had been sleeping under it! We checked out the breakfast that was included - but opted to make a run to McDonald’s which is right around the corner. I’m not a fan of pre-made waffles and breakfast sandwiches that are left in a steamer. My sister and I come to the Chicago area at least once a year just for a girls weekend get away and have decided that this hotel is our new go-to! Perfectly located for trips to Downtown Chicago or Milwaukee!

Hannah at the Bistro was lovely to chat with! Amazing customer service. She is efficient and spot on with getting guests food and drink, especially since she seemed to be the only one working in the restaurant. She even kept the bar open later for us after the show at the Ravinia. Definitely stop by if you’re staying here!

Except for expensive, others are quite good. Breakfast is average, but this Western-style hotel, we are not used to eating is also normal. When I first arrived, I went to the restaurant in the hotel's atrium and ate a lunch. I didn't expect it to be quite pleasant. The price was real, the service attitude was good, and the taste was not bad. The only drawback is that I don't think there are a few chairs in the hotel entrance. It is not convenient to stand at the door when waiting for the car.

The hotel is nice and my staff experience was phenomenal. Front and breakfast staff. My issue with this place is the smell of cigarettes throughout one particular floor even in the room. Also the air conditioner unit is very very loud. So loud you can't sleep. The water in the room was very dirty and no hot water. We had to move our room and was told it was the entire side of the building concerning the hot water. Which was wayyyyyy on the other side of the building. We also had housekeeping repeatedly try to enter our room on check out day. The do not disturb placard was on the door. Check out time was 12 this happened twice before 9am.