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great location, clean, can't wait to come back when its warmer out.

The staff was very friendly and helpful. The location was good and there were restaurants within walking distance. The room was clean and spacious. The view from the room was awesome and the blinds blocked out the sun very well.

First, I’m not one to complain about these kinds of things typically, but the lack of care or concern by the staff drove me to write this review. I wish I would have had access to a review like mine before I decided to book this place, so I’m hoping my review helps others going forward. First, as can be implied by what I wrote above - This place could be great, if perhaps the staff learned to be a bit more compassionate. First, upon arrival, my family was hungry. After bringing our luggage up to the room, we quickly went right back down before unpacking, only to spend 20 minutes trying to figure out how to get seated. We asked 5, yes FIVE, different staff members to help us understand how we could get seated. None of the staff members answered our question. They each punted us over to someone else. We finally figured it out on our own (or rather, thanks to some other guests who saw us struggling and told us they had experienced the same issue earlier, so they were very kind and helped us). Unfortunately, we then waited 2 more hours to get our food delivered to the table. When it arrived, the wrong food was brought to us. It was such a disappointment, and I left with an incredible headache because I was starving. Next, the room. If you want a peaceful beach stay, this place is NOT for you. All I wanted was a peaceful break at the beach from my hectic life. Unfortunately, this place caters to weddings instead of its hotel guests. My room sounded like it was inside a dance club - and it was on the top floor! I called down to find out how long we could expect this noise to last and was laughed at, implying that at least I was on the top floor and not on a lower floor where it would be louder. This is NOT a place to come if you want a relaxing and enjoyable time. Stay away. I have extreme regret staying here! Hotel management - Guests should be warned about dance parties upon arrival and at the very least, be comped if they can’t get out of their reservation to go elsewhere. This is not fair to those of us here to spend our hard earned money and vacation days. Finally, since I always like to provide a review on the bed, here’s the info: Bed is not up to par for a Hilton. Very firm, but does have the standard Hilton sheets. So - Buyer be ware! Wish I had taken heed of the previous reviews and gone to Don Cesar instead. Note: Gave this a 2/5 instead of 1/5 simply because it really does have a great view.

I reserved my room through a third party site, so I was a little skeptical. The bulk of the trip I was going to be solo so I wanted to make sure I would be farely safe. I called the office about 4 or 5 times to ask random questions before the deadline to cancel with 100% refund. The office staff was always really nice and friendly. They never made me feel like my questions were silly or trivial. I was also arriving after their office hours and they were quick to reassure me all would be fine. The Resort grounds were extremely clean with lots of tropical plants, butterflies and baby lizards. The buildings were u-shaped with plenty of parking and lots of lighting at night. The pool was just the right size for kiddos and adults with lots of lounge chairs around the borders. There were also a few covered areas to enjoy lunch by the pool. Again the area was very clean. The bay area behind the property was very serene, had boat docks and included an area for those who might want to fish. Even though there were tons of families the property was quiet both day and night. As for my room, I LOVED IT! It was updated and very clean (how many times have I commented on the cleanliness of this entire property, LOL). The room I rented had a queen bed in the main bedroom and a murphy bed in another space off the living room. That room was so bright and sunny in the mornings. The space was decorated with beach and water themed items, that made me smile. I went grocery shopping and utilized the kitchen for cooking breakfast. The kitchen was stocked with a variety of pots, pan, and other cooking dishes. They had glass plates, bowls, silverware, cutlery, glasses and cups. You only need to bring your food and any foil you might need. The appliances were full size and in good condition. There was a coin operated washer/dryer on site, but I didn't use that. The beach was located directly across the street from the office. My room had beach chairs and umbrellas with carrying straps, a cooler and some mini wave boards. The floors were laminent and there was a broom and mop in the closet as well. They had small sample sizes of things like lotion, soap, shampoo, dish detergent. I would definitely recommend this property and look forward to staying again.