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I am not sure if I had a free upgrade but my suite was massive. It had two king bedrooms two bathrooms (one with fully accessible shower) and a kitchen / lounge area... I've never stayed in a hotel room before with 3 large screen TV's!! I stayed for 2 nights at a cost of US$310 including taxes (circa GB£120 / night) which is reasonable for the pricey Bay Area. There were renovation works to the hotel roof work in progress during my stay but other than causing reduced parking I did not experience any real disturbances. My room was clean and comfortable and the hotel is located an easy 5 minute drive from SFO Airport and is right on the Highway. I didn't use any of the amenities or eat at the hotel so I can't comment on these. Staff were nice and friendly.

Checked in with Julia who was friendly enough. I had phoned earlier to say I would arrive around 930pm which I did. Room was spacious and the bed was fine. But the toilet seat was broken and the toilet was choked. I was not going downstairs again as I had an early flight, so I thought I would advise when I was checking out. I slept fairly well, and went downstairs to check out and get the 6am shuttle which did not arrive until 6.05 am. I had paid £134 for the night which was expensive for 8.5 hours but it was convenient for the airport and I wouldn’t have minded if the toilet had been ok, do the rooms not get checked before people arrive ? When I mentioned the toilet to the staff, the chap said to me “was it like that when you went in ???”Obviously I did not do it and I did not like the insinuation that I did ! Don’t think I would ever use this hotel again !

I stated in this hotel for a night since I had to fly out from SFO. I booked it through hotwire. In the description free breakfast and free airport shuttle were listed as amenities. The room was very outdated but it was not dirty at all. The first thing i realized that almost there was no staff in the hotel but the front desk person. when I walked in to my room, I realized there was no soap in the room and i called frond desk to ask one. I have been told to come down to get it by myself. Next day I called frond desk again to ask for the breakfast hours but they said they don't serve breakfast, Also i was told there is no hotel shuttle to airport. I asked to hotwire why the amenities listed on the website was not provided. the hotel refused to refund or adjust the nightly rate even I paid for shuttle and breakfast. When i was about to check out i found an envelope on my desk asking put some money for the staff ( which i did not see any staff and I had to go get down to pick up missing soaps by myself) . I found this very offensive. First of all you charge for the amenities you don't provide. top of it you ask me to pay to your employee ” tip” and it is the hotel's job to provide them livable wage. overall the experience was not pleasant

The surrounding environment is good, I will stay at this hotel every time, although it is near the airport, it is very convenient to drive by car. Today, I am coming to change and renovate, but I feel that it is not as good as before. There is also parking for free before, and now parking starts to charge. I don't like to live in the city center. If there is no better choice, I should still choose here.

I cannot begin to express how much I appreciate the people that work at the Regency Inn and my wonderful stay at the hotel. I lost a fairly expensive pendant my mother had given me in my room and didn't realize it until I was boarding my flight back home. I called to ask if they could look in my room and they found it and promptly mailed it to me. They could have easily told me they didn't, so their honesty and integrity mean a lot to me. The room was clean and comfortable. I would stay here again when I am in the area. Thank you from the bottom of my heart!

I needed a place close to the airport just for one night bc my flight would come in too late for the rental car counters to be open. I wanted it to be inexpensive, less than $20 cab ride from l SFO, have a free shuttle to airport in the morning so I could get my rental car. This fit the bill, plus has free breakfast. However, I can’t give it more than three stars. It’s really run down in a not very good neighborhood. Loud clanky elevator. Paint chipped lots of places. Paper stuffed in the security peephole in the door? loud planes constantly flying overhead because this hotel is right in the flight path and very close. I could hear a guest snoring in the room next to us. This is just a convenient place to park yourself overnight if you need to be super close to SFO. I met a family on the shuttle that frequently uses this hotel before and after cruises just to be close to the airport, but they cautioned that this was not a safe area to walk around. All that being said, the front desk staffer (same guy for late night and morning) was super nice and helpful. In fact, it’s because of him that I booked the room. Other hotels around would only send me to a call center and wouldn’t assure me I could get in the room if my midnight flight came in late at 1 or 2AM. This guy actually talked to me as I was making the reservation and said “I will be here and I will let you in” he also gave me the tip that a cab is about $15 whereas Uber is $30-40 to get threre.

Breakfast can also be enriched. clean. Western breakfast. In addition to the location is a little bit, this hotel is not bad in other aspects. The front desk staff is also very good. Cost-effective

Very very nicely freshly renovated hotel, very clean amazingly friendly helpful front desk personnel, excellent cleaning stuff did perfect job maintaining room and provided extra towels. Free parking in the hotel , plenty of restaurants , bakery and markets within walking distance , within minutes drive from San Francisco and right next to SFO airport . Area clean and safe not like some places within San Francisco. Also delicious coffee in the lobby.Highly recommended! Cons-No pool.

I and my family had to extend our stay by 3 more nights as the kids love it here bcos of the cozy homely feel coupled with the friendly staff. But as it is all good things come to an end as we had to check out today to move into our new apartment. Had to virtually drag my kids from the hotel as they want us to stay more nights before moving to the apartment. I sincerely want to thank Janmesh for being such a welcoming and kind soul and all the other members of his team at the hotel for making us feel welcomed and at home all thru our stay. I and my family are now loyal followers of the hotel and look forward to our next visit. I recommend the hotel in case you need a break and a quiet place to work or have some quality family time