Search Best Hotels in Shrub Oak

I decided at the last minute to get away from the kids and house and dishes. I did a google search for something close to me and I found this place. I made a reservation the same day and I thought I had made the reservation with the hotel and (people be careful because I mistakenly went through a third-party) and when I get to the hotel and realized I prepaid for different dates I called to cancel, but they refused to refund me. This is where Allison really helped . She was at the front desk and she got on the phone with a third-party corrupt place to try to get me a refund and they gave her a hard time she went beyond and above her job and I’m not sure what her position is but she should definitely be a manager. She solved my problem, with compassion and professionalism, she went the extra distance Trying to deal with a third-party corrupt company. Then she got me the BEST room at a fantastic rate. I cannot praise her enough. I recommend this planes and ask for Allison.

I came here for the second time, but I was a little disappointed. There was almost no service. After staying for 2 nights, the faucet fell off on the first day and I could n’t take a bath. The manager the next day didn't know anyone about it, and I didn't apologize. The air conditioner was too loud to turn off. I placed 2 orders and booked 2 nights, but I had to check out at 12 and check in at 16.

The highway is down, the environment is extremely beautiful, very close to the West Point Military Academy, less than ten minutes drive. There is a tourist service center in front of the West Point Military Academy Museum. Visitors can purchase one-hour tour guide tickets and two-hour tour tickets to follow the tour guides. The earliest guided tour time starts at 9:30. Tickets for one hour visit for $16; for two hours visit for $19

The hotel is very close to the West Point Military Academy and Outlets, good parking, large rooms, breakfast is also rich in the United States, is the best one in the holiday inn I have lived. On the way to hunter moutain chemistry, when I go to West Point, I live.

The room is small, the bathroom is smaller, the bathtub is difficult to get into, basically it can be said to be blocked. Winning is providing charcoal, you can point the fireplace in the living room, it is quite atmospheric. In the villa, several rooms have average sound insulation, and the sound of neighbors opening the door penetrates the room... The stone house is more distinctive, the nearby lake is very beautiful, the feeling in the forest, and the air is very good. Maybe it's better to come here in summer.

Hotel MTK is the reimagination of the old 1960s Holiday Inn Mt. Kisco. I stayed at this property a few years ago when it was still a Holiday Inn, and it was shabby, worn, dingy and old. When I had to return to the area I was glad to see it reborn as a Tapestry Collection property by Hilton. I am a Hilton Honors member, and typically chose a Hilton property whenever I can. Well, MTK has a long long way to go. The hotel was not much changed from my 2020 Holiday Inn visit. Everything about this property is run down and worn. The mattress was creaky and lumpy with broken springs. The outlets on the base of the table lamps did not work. The dresser drawers were off their track and did not close properly. Paint was peeling from the door frames. The hook on the back of the bathroom door was installed upside down AND falling off. The carpet was frayed and stained. The shower curtain rod was loose from the wall. The toiletries were from three different mis-matched brands, and two of the items (the conditioner and the lotion) had already been open and half used. There were month old paper notices about changes to breakfast hours the next morning (a month previously) scotch taped to the stairwell door. The parking lot was filthy with cigarette butts and scattered trash. I am surprised that Hilton has allowed the Tapestry Collection brand to be applied to this property when there are clearly many many months of renovation and upgrades required to achieve even a minimal Tapestry standard. I understand that a lot of these problems were inherited from the previous days of a failing Holiday Inn, but I didn't inherit a discount - more than $200/night at an off-peak time. Sadly, there are very few choices in Northern Westchester. I responded to a request for feedback, and I gave very honest feedback. I even offered to share pictures. The survey asked if I wanted to be contacted by the property and I answered ”yes.” To date, I have received no contact. It was Christmas, and fortunately we spent most of our time with family at their home, and only had to return to the hotel at night. This was a shocking disappointment for a Hilton Tapestry Collection property.