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After a long drive, I was greeted with warm hospitality from Mark. He answered all of my questions about the local hospital and made sure I had everything to make my stay comfortable. Would definitely recommend this hotel for cleanliness and super nice people!

I am an IHG rewards member and we stay in HI Express whenever we go anywhere if they are available. (We were on our way north and this was just a place to crash and move on in the early AM to get through D. C..). The price is always right and the breakfast is filling. This HI Express failed. This is a tired, worn out and unkempt hotel to say the least. We have stayed at several HI Express that were less than $100 a night and demonstrably better kept than this tired old place. We checked in no problem, Lobby was clean and smallish but that means nothing to me. I’m not staying in the lobby. We took the elevator to our room and the first thing we noticed was that the hall hadn’t been vacuumed that day and likely not for a couple of days before that. We entered the room and it was typical. The furniture seemed in good shape. The bathroom was dilapidated with peeling wallpaper, a worn out sink/vanity, bad flooring behind the toilet and massive caulking around the tub. Over time I’m pretty sure there has been a whole tube of caulking laid down around the tub. There has to be water damage behind that mess. My wife liked the bed but I thought we were sleeping on quicksand or a sink hole. Because of our departure time we did not have the breakfast. Bottom line, an overpriced hotel not up to IHG standards. I chose it because it was easy on-easy off I-95.

We had a bad Airbnb experience and needed a reliable, comfortable place to stay for the night. This hotel is at a Golf Course and it is very beautiful!! We got a great price but I chose 1 King instead of 2 Queens on accident. They we're super happy and kindly changed the room at no cost to us. When we got to our room, a sticker was over our door showing that the room had been cleaned and no one had entered. The beds were huge, plush and very clean. I slept like a baby. The room was very clean, too and the A/C was pumping out the cool air. The room was clean, quiet and cool. We enjoyed it very much!

First, I will say that we traveled through several states and stayed at two other Comfort Suites over a period of 10 days. I had been told that as a Choice member that I could request a late check out. I asked for a 2:00 PM check out but was told no by the night clerk. I had planned to ask again in the morning, but we overslept. Robert came banging on our door at 11:35 AM and was quite rude. He told me that if we were not out of the room by 12:00 PM that I would be charged another night. We had a toddler with us, so it was very stressful for him to demand that we vacate in such a short time. I think he could have allowed us another 10-15 minutes, but he was quite nasty. We scrambled and packed up in the short time and vacated the room at 11:58 PM. The other Comfort Suites we stayed at in SC, and VA Beach treated us very well and explained their policies upfront so there would not be any misunderstanding. I will not stay at this Comfort Suites again (I have family in the area). It was not as nice as the other Comfort Suites in SC and VA Beach.

I’m currently staying at this hotel. Many amenities are comparable to other Courtyard hotels. But I’ve never seen a hotel pool that doesn’t open until 12pm each day. Also the fitness center is small and very basic. The worst was the hotel turning off the water without notice. I was taking a shower when suddenly the water stopped. I checked the bathroom faucet, and no water was available there either. I called the front desk and learned the water had been shut off to fix a hot water issue. Certainly understand the need, but hotel guests should be notified first. I doubt that I will stay at this hotel again.

I am a Hilton Honors member and I stay in Hampton Inns multiple times a year. The key to any brand is consistency and this property is clearly falling short, mainly in the area of service. Digital key didn't work at check-in. Young woman at front desk said, ”It hasn't worked in weeks.” No ”sorry,” no care whatsoever. (For frequent travelers, the digital key, and being able to skip being processed at the front desk, is the main reason to stay with the brand.) There was no shampoo in the guest room, for example, and so, after a long day of travel, I went to the front desk to ask for some. The front desk person looked around, couldn't find any, and, after several minutes of looking, handed me some shampoo from another brand, something that looked like she grabbed it from the lost & found drawer. Again, no ”sorry,” no care, no ”Would you like some sent up to your room tomorrow?” Same lack of care when I asked for my rate to be adjusted to my company's corporate rate: ”I can't do that. My manager has to do that.” No ”sorry for the inconvenience,” no ”let us make it easier on you on I'll leave a note and have the manager do it for you tomorrow,” nothin'. She didn't even have the energy to say, ”Come back tomorrow,” which would have been annoying, but at least better than the blank stare of ”sucks to be you” that I received. Got the same attitude from the front desk in subsequent days when I asked for decaf coffee. And again when I asked for a check-out time of Noon. No one ever asked, not once, ”how's your stay?” or ”Is there anything else we can do for you?” Staff needs basic, basic customer service training where smiling is step one in the formula. My refrigerator in the room was broken, but I didn't dare tell anyone. I couldn't bare another indifferent response. The room itself was clean, but a bit beat and the mattress sloped downward toward the headboard in an uncomfortable way. As I said, not a great representative of the Hampton or Hilton brand.

We checked into the hostel by chance while driving though the area on our way to Florida. The gentleman at the front desk was extremely friendly and very nice. He gave me a choice of floors to be on which was appreciated. The room was standard size, with 2 queen beds a desk & dresser & fridge together. The beds were comfortable, but I hate the 1/2 pillows. The room & the bathroom was clean. If I have a complaint there were many scratches and spots that looked like stains on the walls. The place could use a new coat of paint. Breakfast was the solid fair of waffles, cereals, muffins & breads, instant oatmeal. There were no eggs or hot foods, but there were those microwaveable sausage, egg & cheese on a croissant. They were actually pretty good. It was a Friday night, so it was roughly $180 for the night. Not terrible.

My son and I stopped at Springhill Suites on our way from Georgia to New Jersey. We enjoyed the pool and spa. We had a great night sleep. Ceecee welcomed us to Breakfast (sausage, oatmeal and my son's favorite AppleJacks cereal). So many friendly and smiling faces. Overall great hotel to stay at and we would highly recommend you stay here when traveling into Virginia.