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I wasted a points redemption on this hotel. We booked it because it was near where our friend lived. Next time we will stay farther out. We were there for the 1st Mardi Gras weekend. During check-in, the front desk staff was distracted talking to each other about non-work-related stuff instead of engaging with the guests. (We observed this to be the norm every time we came and went) The drink coolers in the retail area only had a few diet drinks and water. When we asked when it would be refilled, the clerk told us, ”it's Mardi Gras season. We might get some more after that”. Yes, it's arguably the busiest tourist season for New Orleans, call your distributor or tell the manager to go to the grocery store. We booked a room with a king and a sleeper sofa. The sleeper didn't have any sheets, nor were there any that could be used to make the bed ourselves. The top sheet and blanket weren't even tucked in on the king bed. Based on other TA reviews, we brought our own towels. The coffee supplies had not been replenished. Breakfast was nothing special and not replenished until guests asked

This hotel is adequate in every sense of the word. Service was fine, but unspectacular. Rooms were comfortable enough, but nothing stood out as being particularly special. There were no additional extras or anything that would suggest this place goes above and beyond what is expected for travelers - no bottled water in the room, no free breakfast, no additional toiletries. I was not disappointed at all, but I was not impressed either. My only issue is that they made us move our vehicle (we paid for the park and cruise package). If I’m paying twice the price for parking I should get to park wherever I want. Other than that it was ok.

When I entered the room, the undeniable smell of urine perfumed the air. I looked for the source and, while getting in bed, I found it. It was the MATTRESS!!!!! I ask to place us in another room, which was accompanied with an apology. In the other room, it smelled less urine-like. YET, I lifted the blanket and noticed 2 DIRTY, I MEAN DIRTY, SOCKS that had been there since who-knows-when!!!!! This meant that the sheets were not cleaned, either!!!! We had to leave!!! This was an emergency trip and we will NEVER go here again!!!

I stayed at this hotel 10-14 January 2022 for government business and I will never stay at this location, or another Courtyard by Marriott again. First of all, I booked my reservation myself because I was to tell the booking receptionist what group I was with. I called several times in November to book a room but was placed on hold for 15+ minutes each time never being able to complete the booking process. I ended up reserving a room using the Bonvoy app. The actual stay was decent besides the constant slamming of doors, the blinking light directly above the bed, and the confusing light switch setup. The room was clean and modern, but for a 4-day stay I did expect at least one visit from the cleaning staff, but that seemed a bit excessive. Throughout this time, and navigating around the government business I was attending, I attempted several times to confront the desk clerk about ensuring I receive the government rate as I was unable to do so over the phone prior to arriving. On the third night of my stay I received a confirmation via the Bonvoy app that I would receive the government rate. I also got verbal confirmation from the clerk working the night desk on 13 January when I asked if there would be any issue with me checking out at 3am the next day. Checked out of the hotel and was on my way to the airport when I received the electronic receipt in my email for $299/night. This is not the government rate. Upon returning to work the following Monday I called and was directed to speak with Jeanine about the issue. Even though she did assist me with reversing the tax charges, she was rude, unsympathetic, and disruptive as I tried to explain the issue. She did confirm that she was given a list of members who were to receive the government rate but that she took no further action because I did not call to confirm that my name was on the list or that I was indeed attending....if my name was on a list that was given to you, and I had an active reservation 2 months prior, why would this be a problem? Name on list...check. Reservation made by the same name....check. Not so fast! Because I was having difficulties communicating with Jeanine, I had a co-worker of mine who deals with hotel billeting speak to her and she claimed to him that I was extremely rude and degrading to her, which is an absolute lie. I never called her by anything but her name, never used profanity, and only raised my voice when she interrupted me so I could finish what I was saying. Still, no progress. Because of this trip being directed by government, it is not supposed to cost the military member a dime out of pocket. My leadership decided that if I could get a letter from the hotel stating they would not honor the government rate, the hotel cost may be covered. Wrong. After politely requesting such a letter from Jeanine 3 times, I was given what is basically Jeanine's excuse slapped on letterhead. 3 months after this whole ordeal I am now looking at being persona

The service at the hotel was good the hotel was around all the food places to eat the room was so clean When I come back to New Orleans I’m going to book the same hotel

I stayed at this property Sept 18-21, 2019 Room 225. Check-In was smooth. Room was large and pretty updated save that the lighting was a bit dark. Microwave/fridge. Breakfast was pleasant with decent selection. Several outlets for eating very close. I cant say enough about the following ladies and their professionalism...Dionca, Kim, Keyoko, Priscilla, Kayla. Very pleasant people, and there were more but I did'nt get the other names. I would stay here again and recommend this hotel.

We had a really late check in (4 am) the first night, after a long drive. Jada at the front desk was so energetic and kind and accommodating to us. The rooms were clean and cozy, and the lobby and gym provided us a good place to get work and work outs done. We didn’t get the name of everyone on staff, but everyone we interacted with was so kind and helpful to us. Possibly one of the best (of many) hotels we have ever stayed in! 10/10 would stay again.

The environment is good, the service is very good, there is no breakfast, there is a small kitchen in the room, you can cook for yourself, free parking, it takes about 20 minutes to drive to the French Quarter.