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Firstly the best thing about this hotel is the people - from the minute we arrived, they were welcoming and friendly. The concierge was so helpful in booking trips for us along with other staff who suggested restaurants, directions etc. We chose breakfast in the hotel on one day which was OK and so decided to have breakfast another day as we were leaving on a trip and it seemed the obvious option; turns out they don't do breakfasts everyday which was not well advertised - and a little strange!! Anyway one of the cleaners clearly saw our confusion so suggested ”Mothers” diner across the road which was brilliant actually - the best pancakes we had in our entire trip in the States. Likewise the bar tender at the bar/restaurant is excellent. The only downside was that the hotel itself is a little tired and could do with some refurbishment and updating. Our room was lovely in terms of size and the bed was really comfy but some of the furniture was a little tarnished, the carpet somewhat dirty and the walls could do with a paint. But other than that, a good stay.

Very good hen hao h Facilities: Health Hygiene: regardless Environment: Very good Service: Very good

There is really nothing to say about the hotel. During the epidemic, it is not only cheap but also has fewer people! The neighborhood is also very close to French Street, and there are delicious oysters, ACME restaurant is recommended, the seafood is really delicious!

Great experience Good food Enjoy every minute

Our family spent two nights at the Bourbon Hotel (October 10-12). We read the reviews and were expecting an upscale hotel experience. We travel very often in the US and around the world, in all types of hotels-from basic 3 starts accommodations to luxury resorts. We do not go to hotels unless we verify recommendations and find the best fit. At most, the reviews are accurate. At times, slightly non-representing, nevertheless, we realize that it is a matter of taste. However, it is rare that an experience is so far fetched from the positive review that I had to write one myself (I very rarely do). From the moment we entered, it was a clear that we are entering a once glamorous venue which was not maintained, not clean with an atmosphere in lobby as if we entered a train station and not a hotel. The room itself was also filthy, with toe nails under our bed, hair in the closet and dust in the room. There was no soap, and housekeeping did not clean at all the following morning. The door to the balcony does not close properly and therefore it is very noisy. The empty mini bar was more of a heater than a cooler. During the whole duration of our stay, the same garbage items were not removed from the elevator and others not cleaned in lobby. When we attempted to order room service as stated on the hotel website, we were told that “we no longer deliver food to room” with no apology given. When we went to try our luck at the breakfast buffet, we were told “we no longer offer it”. We were fine with a-la-carte but then we found out that they only offer bar seating and no high chair was provided for our daughter. Again, with no apology. They were filming a series outside of the hotel, which by itself is a cool thing, but not when it makes the hotel a production room, filthy, messy, noisy and again-the hotel does not acknowledge it. The worst moment was when we needed to wait 15 minutes in the heat to get back to the hotel as the small street was closed for filming. Again, no apology given. When we needed the front desk supervisor’s assistance in a billing matter concerning tax, we were dismissed in the most vulgar and not-service-oriented manner, despite the fact that they clearly did not follow State and Federal Law. We tried to explain the issue but again, there was a total lack of willingness to listen. Bottom line, this hotel is a disgrace. Maybe years ago it deserved 4 stars, today it is a mediocre youth hostel that charges like a luxury hotel. Avoid.

Where to start... the hotel is beautiful, and the decor is thoughtful. All the latest technology, but still charming and warm details. We stayed on site for an event and never stepped foot outside the hotel until valet brought us the car the next day. Every employee we encountered clearly loves working here and with one another. This was an expensive room - but no more than the RItz or the Roosevelt where the service can be very ”cool” or stuffy. Special thanks to Damien, the sharply dressed Valet attendant. He is so stylish, we had to make sure we were handing the keys to an employee!! Excellent brunch the next morning. Pool deck was lovely and the hostess waited on us personally.

The location of the hotel is good, the room is super clean and tidy, the whole hotel is in line with five points, why I didn't give five points just because the location of my room is not so good, facing the roof full of a lot of air conditioners

Very nice rooms (we had 2) and lots of moving around space. Every employee when encountered was pleasant and friendly. The guys working the Valet were great...they would run from their valet station to open doors for us...nice service...and we were not valeting..just walking in from across the street. No official restaurant but they do have some food. We had the Angus burger with fries and a chicken sandwich with fries and ate at the bar.....extremely good food. yes it was a little pricey, but eating it all made it worth it. Weill be returning soon. We didnt experience pool or exercise room.

It is always the best choice to stay in Hilton and very nice rate in New Orleans, a good time with my old friends there

Nice sea view room, great breakfast Everything is very good, cheaper than looking for a hotel when traveling by yourself