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My grandmother always taught me that the difference between good and excellent lies in attention to detail. Attention to detail is where this property falls short. The staff at the front desk was excellent; kind and courteous. The hallways were dimly lit, akin to the Haunted Mansion at Disneyland, were badly in need of a vacuuming, and the large wheeled janitorial garbage cans in the hallway (on every floor) took away any sense of being upscale. The elevators similarly needed a sweeping out. The beds were comfortable, but the grime in the bathroom floor corners and dust on the ledge had been overlooked. The room was comfortable, albeit a little dated; the carpet in the room has what appeared to be grease stains. The internet was abysmal. The pool is nice, but the room is badly in need of ventilation. Two minutes in the room left us with burning eyes. The door had a rust-like goo on the handle. A cleaning with some Barkeeper’s Friend would do it well. Breakfast was average. I choose this property for the ratings, but they get exaggerated once I saw the place. Certainly not a bad place to stay, but lacking in attention to detail with so much more potential.

My friend and I were out on a road trip in my car when it unfortunately broke down and needed a tow. While we waited, we booked a room last minute here and a very nice man named Jayshon was wonderful the whole way through. We walked from where the car broke down to the hotel and Jayshon was there and was very helpful and very understanding of our situation and told us about the hotel and where we could find our rooms, vending machines, when breakfast was, and he told us about the fitness center. Big shout out to Jayshon!!!

My wife and I stayed after a family cookout in Fredericksburg. I didn't want to drive back to Richmond. Room was nice n clean. Did hv kids running around making noise but overall nice stay. Breakfast was ok didnt have any turkey options or oj.

I stayed here for about 5 months and was great all the way up until a new GM took over. She is very rude when speaking with you and for as long as I stayed here she wouldn't honor my discounted member rate and raised the price back up to normal and wanted to charge me a incidental fee of 20$ extra per night which was so ridiculous. The previous GM was awesome she treated us like we deserved to be treated for the amount of money we spent to stay here until our home was ready. She honored our elite member rate and only required one 20$ incident fee for our stay. I wont return here as long as the new GM is here . She has terrible customer service skills and caused this company to lose a great customer in our family.

This place was amazing! The rooms were very spacious and felt very comfortable and homey. The front desk workers were very helpful especially Nicholas he did a great job! They helped us through all the problems that we had and it wasn’t very much problems either. It was so good i had to extend our stay a couple more times give this place a chance!