Dedeman Cizre Hotel

I had a wonderful stay at Dedaman Hotel. The service was top-notch, and I was particularly impressed by the receptionist, Burak. He was incredibly helpful, attentive, and went out of his way to make sure all my needs were met. His friendly and professional demeanor truly made my stay memorable. I highly recommend Dedaman Hotel, and Burak’s exceptional service deserves special mention.

I checked the hotel prices online on May 4 at 11:30 pm it was $90 but I was not able to book due to a credit card issue. They tried to scam us when we arrived there at 12:05 am on May 4, 2024! We asked for the room price the blonde professional lady told me that the room for two people was $130 I asked her if she could give any discounts and then she called someone named Mesud, she told him that a group of tourists from Iraq are here, it was on speaker and it seems Masud was so happy and I could understand he was telling her to give them the highest price. I talked to Masud in Kurdish and he told me that the price is $120 for each person! 4 Person= $480 I asked him what he was talking about she just told me $240 for all! He thought we didn’t have credit cards and didn’t know much about hotels but I did not listen to him and Checked their website and booking app again and the price for one room was only $90! I told them I would book online from your website but if you could change the date after booking because it was after midnight and I could not book for May 4 Time passed to May 5 12:00 am I asked them if I could book for May 5 and then they change it to May 4 the Blonde lady told me that's totally fine we can do that! Mesud told her No we will not do that and we cannot do that because of the system! It would be very shameful if the Dedeman Group could not change the booking date! I asked Mesud can give me Dedeman number or email but he did not agree and I told him that I would contact them for sure and give you a review online. He got scared and finally, after two hours sitting in the lobby we agreed to pay $200 for two rooms but he still scammed us for $20 according to their website booking prices! I have been to this hotel many times when it was Divan and their staff was very welcoming and professional but after I met Masud I decided to not visit Dedeman Cizre and another Dedeman in the country.