Ibis Styles Paris Mairie de Clichy

Overall pleasant stay. Friendly and helpful staff, small but clean rooms, stable wifi connection, breakfast buffet with fresh fruit juices, pastry, cheese, ham, yoghurt and more. The hotel is providing an all-in-one shampoo/shower gel/face wash, so if you need a conditioner, you might want to bring one with you.

Stayed for 4 nights in the family room on 5th floor, was pleased that sofa bed folded out to 2 separate beds as kids had their own bed. Room was a decent size for us. Breakfast was a very good offering and it set us up nicely each day. Appreciated that it was available from 6am-10am as this was good for both early starts and the days we wanted a bit of a longer lie. We also loved the sweets in reception area that were always available. Location was good, quick walk to metro which had us in the centre of Paris in about 20 mins and also some nice restaurants nearby. Room was cleaned daily and fresh towels provided. Beds were comfortable and lovely and clean. Some small issues - air con wasn’t very good and it was hot for October but we slept with windows open and that was fine (although a bit noisy in the street in the morning). Very slight damp smell but I think this is because the bathroom fan wasn’t working. Could do with a mirror at the desk as was hard to dry hair at plug at the door where the mirror was as hairdryer cord was short and plug was low. Staff could not have been more helpful, every person we came across was helpful and genuine, we really appreciated that. All in all, I would stay here again, we enjoyed our stay. Thanks again to all the lovely staff!

This was a delightful hotel in the area of Clichy on the outskirts of Paris. I stayed with 4 other family members for the 2nd week of the Paralympics. The staff were wonderful, helpful and so pleasant to us. Nothing was too much trouble. I would like to give a special mention to Loua, Inesa, Fatima and Rachid who ensured that our stay ran smoothly. The complimentary coffee, tea and sweets in the reception area were a nice surprise and much appreciated. The rooms were spacious and clean and the continental breakfast plentiful. All in all this is a very good hotel to use as a base for a visit to Paris and I would not hesitate to stay here again if the occasion arises. Thanks to all the above mentioned staff who looked after us so well.

This hotel is well located, not far from the central areas of Paris, but just far enough to get some peace and space. There is a metro station within 5 minutes walk which offers very frequent trains to central Paris. Also there are several cafes, restaurants, shops and bars nearby. We had a car with us and found the hotel parking very helpful, only 18 euros per night. The staff were very pleasant and helpful. The room was spacious by Paris standards, beds comfortable, very clean. One downside is that the air-con is controlled and cannot go any lower than 23 degrees, this was uncomfortably warm for us to sleep. The breakfast was excellent with a selection of fresh fruits, cereals, eggs, pastries, cheeses, ham, juice, teas and coffees - the hotel was busy but the staff worked hard to keep the food and drink supplies refreshed. Also there is cool water and other refreshments available in reception all day. The area around the hotel seemed quite safe to us, even after dark.

Stayed here in May with my boyfriend, his daughter and her friend for the Taylor Swift concert. Overall the hotel seemed to be very nice. Reception was friendly, breakfast (the first night) was very good. During the second night there was a power outage. We only realized this the next morning when we arrived in the breakfast room, to find this empty and without breakfast. No pro-active communication from the hotel. When we asked what was going on, they told us there was a power outage which was being worked on. We could have our breakfast in another Ibis around the corner (budget) and it was definitely less good, in a stuffed basement with shouting kids. Less to choose from as well. At night, still no update or no electricity. They kept assuring us things were going to be fixed any time now. Off we went to discover the city. At the end of the day we returned to get ourselves prepared for the concert. Still no power. A cold shower was all we could have, and make-up was applied in nearly dark. Boyfriend stayed in the hotel as he had to work, but again no light nor wifi. In the middle of the night the power finally went on and woke us up. The next morning, no apologies from the hotel. When checking out I demanded a partial refund, since there was absolutely a lack of communication or feeling of responsibility. I totally understand things like these can happen, but it is the way they are dealt with that counts. I did not obtain anything as the receptionist couldn't take such decisions. Instead I got the email address of the manager. It has now been over 5 weeks and I am still waiting for a response, after sending multiple emails. I just called the receptionist who told me he did relaunch the email to the manager, but that it was up to him whether he felt like responding or not. I think itis an absolute disgrace to treat customers this way. I always stayed at Ibis but I will think twice about booking again.