Quality Inn Clute Freeport

I have never stayed here before this is my first time.  Overall everything was clean and neat and pretty updated. The woman at the front desk was very friendly and helpful.. overall the only complaints I have is that the mattress was awful , springs were just about to come through the mattress. Traffic on the service road all alone was one of the worst experiences I have ever had. Constant loud cars and trucks going by all the times of the day and night. Being that my room was on the first floor in the front of the hotel. The noise was bad. Overall everything else was fine .

Quiet hotel nice room, and staff is very friendly. I stayed an additional night.

Unreal they attempt to steal 200 from my card. Not one thing this rude manager Amber said is accurate. Lies about damage from previous water damage. Musty disgusting Carowinds, vent fan in bathroom inoperative, no chair I'm room, and diesnt even follow Choice Hoteks policy. Asked to use a vacuum cleaner they only had one. Told me no. Never once did dismissive manager bother to offer a different room or to check out the carpet. Nope... they wait a week then charge my card 200.00... Corporate saud in every aspect they were wring... I asked to see tge invoice for their supposed steam ckeaning. Of course... they didn't have one. No chair in the room, worst most inexperienced staff ever. I had to practically beg for a broom...then had to go next door to a real hotel and borrow cleaner to put in the carpet. Choose any hotel but this one. Not once did this manager Amber ever bother to check the disgusting crowd smell. Corporate totally disagrees with me being xharged 200.00 for them to steamclean the carpet. It should be done anyway after a guest stays for longer than 8 days. And no Amber... I do not have to allow unmasked and ungloved housekeepers into my room every 3 days. Great way to acquire COVID...bottom line steam cleaning a carpet is not damage to a room... per Corporate once again. Quit lying to paying guests. She actually saud if a service animal is in a room for 8 days tgeybwouksnt normally steamclean the carpet... how utterly unhygienic and 100% against your own policy.