Guest User
June 25, 2024
Me and my friend stayed here from 16-23rd June, we had changed hotels as this one was brand new and was advertised at a good price so we swapped hotels. There was a few issues but pros aswell. This was our first time staying in Turkey so not alot to judge off. Hotel: very clean, someone always cleaning, there’s never a spec of dirt or tables left dirty. Housekeeping daily, although our towels weren’t changed a few times DESPITE me putting the dirty ones in the shower and the shower items weren’t stocked up. There’s a mini bar that is stocked up daily aswell. But no bottle opener despite the bottles needing it? The pool was small and there’s slides available but only for an hour twice a day? Not very appealing for people with children and the lack of entertainment (which I’ll get onto) is disappointing. There’s a beach and slot of hotels wouldn’t have access to this. Beach is well kept and very clean aswell. There’s a gym on site which is free and somewhat well kept and a spa for additional charge, with a hairdressers (manager very pushy), I did use the hairdressers and I was happy with what I got for the price. cocktail bar for additional charges and the guy constantly coming up asking you to buy. There’s restaurants but we used the main one and the pool bar. Shuttle bus to the beach that was every 15 minutes. Entertainment: non existent during the day. In the 7 days we were there there was 2 activities which was water football and water aerobics. Never seen the entertainment staff throughout the day and was only approached by the people trying to get you to buy stuff. On the beach too no activities and again approached by people wanting you to go on expensive watersports. The beach could have a volleyball or kickabout. Entertainment at night was better, always something on but there was zero advertisement on what entertainment was on. There is a popcorn machine but for additional charge, again families would benefit from this but I doubt they would want to pay for it. They did a beach night on Thursday night and this was probably the best entertainment they done. Service: grumpy staff and very rude. Don’t get a smile or none of the staff are interested in talking to guests. Reception don’t know the answer to questions. I was actually asked at the pool bar ‘WHAT DO YOU WANT’ several times, not a way to approach guests. Impossible to get drinks at dinner time. My friend has a swallowing difficulty and high risk of choking and needs drinks at mealtimes, no exceptions. But nights you were asking 3-4 times before getting served, no water bottles even available. Not acceptable when you’re all inclusive. My friend did not eat his dinner twice due to the lack of service at dinner time. Housekeeping up at 8am and continually knocking and when we paid for late check out it was every 15 minutes knocking until we left. 2:45pm our late check out was 3pm, forcing us out of the hotel room and I still needed to pack. Will go into more detail of this at t