Hotels near EL-DE Haus, Cologne

We made a reservation for this hotel somewhere in April but due to corona we where not allowed to visit Köln. So we rebooked this hotel for August (instead of 3 nights now 2 nights, but we allready paid it for three nights). The communication via email is great!! Quick response. A couple of days in front of our arrival we received an email about the breakfast (which was included). The did not serve a regular breakfast due to corona but instead of this coffee and tea and a croisoint was provided for free in the bar. About our room we had a upgrade and the room was big. And we had a balcony 😍😍. But to be honoust for a 4 star hotel we missed some things. Booking promised us slippers,bathrope etc. But it wasn’t there. No bath only. Shower. No fridge.... What i said. Breakfast was a coffee and croisant served at the bar but we had to wait a while for this 😞. Also due to corona the rooms will not be cleaned. If you wants new coffee capsules, towels, etc, you have to ask at the reception. We asked for new coffee capsules en hot the answer that it was only offered as welcoming.......after saying it was mentioned in the elevator we got some new ones. By the wat the location of the hotel is great. And as last. The lady of the reception asked us to pay an amount of money for the change of rate for the room. Although it was some euro’s we allready payed enough. Normally this weekend we should have payed about 150 euro......we payed 285 euro’s. So why should we pay the difference rate of the room. I give this hotel 3 out of five but it should have been 2,5. I don’t think i will visit this hotel again....

The check-in could be more swift and in a slightly more polite tone. The smallest room has plenty of space for one night, the bathroom could be more functional with more storage options, the shower is amazing. The unpleasant surprise came the next morning when breakfast was ”delivered”, which is to be taken literally as it handed out in a cartonage box. Inside were two sandwiches (ham and salami), one hard-boiled egg and fruits. If that's not to your taste - tough luck! Do not get me wrong: I can live with terrible breakfast, I am okay to (over)pay for good/halfway acceptable breakfast, but for 14€ I expect a level of choice that goes beyond vegan, vegetarian or normal. If you hope for that to have changed in the future, I also have to disappoint you: The receptionist was well-aware of the fact that this offer is a rip-off.

The (non-upgraded) room is relatively spacious, well designed and quiet. I'm glad I did not accept a higher cost upgrade option. It was great for a 4-day stay. There's a separate area for clothing and storage, and a small refrigerator. There was a wall of windows, good light and effective blackout curtains. The in-room coffee service is nice - I didn't find this in my other hotels. The breakfast buffet is worth the price, especially considering the quality, and that a single cup of coffee elsewhere can easily be 5 Euros. It's not a train station hotel (one mile away from the HBF and the Dom), but this hotel is in a very nice area, and is convenient to a great many dining and entertainment options for a Cologne tourist. It's not horrible to take the train here (with one connection) if you are reasonably mobile. Public transit options are many once you figure them out. The USB charging outlets are helpful -- and I did not find these in any other of my hotels. Overall, this chain is a significant step up from the likes of Ibis and Motel One. This hotel is very much worth the reasonable premium it charges. Desk staff was very friendly and helpful throughout my visit. I would happily return to this property.

The Courtyard Marriott of Cologne was clean, beautiful and a great location. It was a short walk to the Central train Station and near all the sights of Cologne. I was only there for one night and did not get to experience the breakfast as we checked out before it was served, but they did provide me with a lunch box which included a ham and cheese sandwich, a banana and a water. There is coffee and boxed water 24 hours a day in the lobby. The beds were super comfortable and the temperature of the room was ideal, as we had control over the air conditioner, whereas other hotels we stayed in the same week, did not allow us control and we were very warm. The room we had was a nice size and the view was of the empty courtyard which was extrememly quiet and definitely highly desirable. Front staff upon checking in, was not friendly, however after check in everyone else we came in contact with was very friendly. I didn't get the ladies name at the front desk, but she definitely didn't give us a positive welcome. Glad her shift ended and everyone else we dealt with, and passed was extremely friendly and that is what the experience should be like.

The hotel is nicely decorated and quite quirky, the best thing was the glass wall in the bathroom which you can make opaque at the flick of a switch. The air conditioning control was broken and the room was freezing. On chat with one if the staff who couldn’t do anything about it, my bedside light was also not working. There was a lot of wear and tear in the room, worn floors, lots of limescale on the shower heads, the overhead one was unusable it was so blocked up. We were offered bunk beds in a dorm as a room change which was totally unacceptable. Had we have been in Cologne for more than one night we would have definitely checked out. Going paperless and peopleless is ok on paper but if something is broken you need to be able to provide someone to give maintenance when there is a problem, you can’t just offer bunk beds and fob someone off with a bit of a refund. The refund we received was about £7.50

There was no air conditioning (AC) even though the hotel advertised as having it. Their excuses was that it was too cool at night to operate the AC for the hotel even though it was actually very warm outside. Translation: the entire hotel is either on heat or AC, they are too frugal to allow use of the advertised AC, or their system is outdated and does not actually work properly. Very hot and stuff room. The odd thing was is that the hotel lobby seemed to have AC. The hallways and room were uncomfortably hot. Upon checking in there was only a little bit of toilet paper was left on the roll. Fortunately there was an extra roll provided. Only a few sheets of Kleenex were in the box. Also, the hand soap dispenser was nearly empty. It seems not much care is given to the rooms between guests. On our last day the housekeeper knocks on the door early in the morning even tough the “do not disturb” sign was hung on the door. It was a basic room with furnishings that included a desk, a small round table, 2 small nightstands, a desk chair, and one sitting chair. There was no usable refrigerator, just a mini bar. The was only one suitcase rack situated in the closet. We had to use the sitting chair for our other suitcase. The beds were not too comfortable. Also the pillow case did not completely cover the pillow, so your head might rest upon the exposed portion of the pillow where the lasts hundreds of guest placed their heads. Bathroom was OK but a bit smelly. The shower had low water pressure. Some water will leak out under the shower door to the floor. Stepping over the high tub with a slippery shower floor is a bit precarious. Internet speed was 3.81 Mbps in both upload and download, with 8 ms latency. The location is near the chocolate museum and a good pizza and pasta restaurant is nearby. The cathedral is less than a mile away. At almost 400 euros a night, it was very expensive for a poor experience. Perhaps HN stands for “Not Happy.”

Booked this hotel for our family of four (2 adults 2 teens) for a 3 night city break in cologne.First impressions after an €8 taxi journey from the train station was , very clean , modern and friendly desk staff.The location is great , short walk to the chocolate museum and even the city centre if you are relatively fit.All down the promenade at the side of the Rhine.Rooms bright and modern with excellent TV and air con.Rewe supermarket a short walk If you want essentials or cheap continental grab and go breakfast. Only slight negative was the blonde lady working the bar seemed to get slightly frustrated when I was going to the bar to keep ordering drinks for our party (yes I drink a lot 😀) but that is her job.She wasn’t too bad the day after though and the rest of the staff were great.I wouldn’t hesitate booking this hotel again.Thank you Novotel for helping make a great trip.

We had 5 rooms during Orgatec Exhibition. Hotel was new, employees were kind, breakfast was good and in general it was a clean hotel. It is not in city center but really easy to reach Rudofplatz or Heumarkt with 2 Tram Lines and it takes only 5 stops. Also there were some restaurant and supermarkets around for our needs. Therefore we enjoyed our stay in hotel. Only thing which was negative, you need to inform reception each morning for cleaning rooms. Otherwise it was not cleaned. (we are not informed about this during check-in so we learned that after first day) Despite we informed that for each day, second day of our stay 2/5 rooms are not cleaned. Except this, it was all well clean

400e for 2 nights for 2 rooms is a crazy amount of money for an ibis Budget. Just paid 100e less for a Lovely house in Bruges! However, hotel prices in Koln were incredibly high family of 5 we had little choice . Did the job but certainly not worth that amount of money. It was clean, comfy beds and powerful showers as a positive. Let's be honest thank goodness it was at that price. Good location outside of the LEZ zone and a quick hop onto the tram 8 mins walk away.

Breakfast is not bad The hotel is a bit old, but still clean Convenient transportation Parking is charged, it would be better if it was free The hotel is large and the rooms are not small. Overall OK