Pullman Cologne

The hotel is very clean, imposing, upscale and classy, ​​and should be of the standard of a four-star hotel. Book early, as booking late may result in no rooms or a price increase.

Highly recommended

I don't want to give it 1 point! I booked 3 rooms for 5 nights and spent 30,000+. I stayed for two nights. Later, because the itinerary suddenly changed, I had to check out early. Because the reservations were all refundable and changeable, I contacted Ctrip to communicate with the hotel about the refund of the room fees for the few days I didn't stay. As a result, the hotel refused to refund the money on the grounds of hotel regulations! They said that the system had already made a reservation and it could not be changed. Then we asked to change other people to check in and were also rejected. Even if they said that the system had made a reservation, they would not reserve the room as long as they checked out, nor would they allow people other than the booker to check in. Instead, they continued to sell the so-called system-booked rooms to other people! ! ! The 3 rooms finally lost 15,000+, which refreshed my understanding of Pullman! ! ! No one can predict the itinerary. If there is a change, you can only blame yourself! Avoid pitfalls and choose carefully! ! ! !

Bad reception attitude